We ran into a problem sending your message. Please share diagnostic code 504/1008

Copper Contributor

Getting this error trying to communicate with someone that had a regular skype account (not Skype for business).

 

I tried completely removing the contact, readding it, search externally.

 

His domain is on gmail.com

 

Anyone know how to fix this?

 

Thanks

2 Replies

@PaulProconsult I know this post is over a year old but I thought I would share the fix that worked for me in case someone else stumbles upon this.

 

My client was having this issue ONLY with external users who had a Skype account with their email address.  Adding the optional/advanced Skype DNS records to their zone file solved this issue for me/them.