VMware "Optimized" and no devices found

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New Contributor

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not connected" - which to my understanding is "Fallback mode". Our users are using PCoIP zero clients from Teradici (LG brand) and even though everyone is on the same pool/hardware the problems seem to appear and disappear without reason. Some users seem to have it more persistently than others. Disabling the optimization always resolves the problem (but we get the terrible echo again).


Version: Horizon 8 (2006)

Protocol: PCoIP

Running VMWARE Optimization for teams ENABLED


Here are my questions


1. How we debug the "Not Connected" / Fallback reason? we have looked through all the logs and cannot find anything useful


2. Why does "Fallback" mode leave us with no devices? I assumed it would just fallback to non-optimized?


Appreciate any insight!

8 Replies

@madasus1 We are seeing same issue. We have opened a ticket with VMware. Our only recourse has been to remove GPO for ZERO client users for now.

@VelocitorIT 

 

Thanks - will be very interested in what VMware say in response to your ticket.  How long have you been waiting for a response?

@madasus1 

We have exactly the same issue. Is there any news from VMware support yet or new findings?

@Ronsen78 vmware is not being too helpful,  they standing by Optimize Mode is for 7.13/8.0  Horizon Client and that OS client only Win10 is supported (not TERA2).  Teradici says their OS works on new version of Horizon and point to VMWare and Microsoft for Teams issues.  So for now we only enable Optimizer Mode for end users only using the Horizon Client that have a Echo Problem. Still have tickets open with all 3x and working thru escalations. Will update if any progress is made

 

@VelocitorITSame for us.  We have a ticket now in escalation.  No real response or workaround yet.

@madasus1  Same issue here with WYSE P25 ZERO CLIENT Terminals. In the meanwhile, I will try to find a way to play with the TeamsEnabled Registry Key depending on the terminal type detected in the HKCU Volatile Environment Registry Keys.

@andrewti3 I we tried the Keys, but never turn another willing to try. But it really boils down to VM optimizer "mode"  (plugin) is enable (even in fall-back mode)  it does not support Tera2 Sound Drivers.

I think we finally got VMware/Tera/Microsoft working together (or at lease corresponding) on the issue.

But very low priority.  So for now we just keep OM disabled and give laptop users using Horizon client / using Teams on VDI getting bad echo,  a headset .

My setup is using Teradici PCoIP zeroclients, and got to work the audio removing RTAV and using jack connected headsets, not USB.

 

Our issue is with the USB cam. It works with zoom or any other software, but with teams, looks like it is working (you can see your cam in teams) but the remote user does not receive video.

 

Anyone with this problem?

 

Thank you