VMware "Optimized" and no devices found

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New Contributor

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not connected" - which to my understanding is "Fallback mode". Our users are using PCoIP zero clients from Teradici (LG brand) and even though everyone is on the same pool/hardware the problems seem to appear and disappear without reason. Some users seem to have it more persistently than others. Disabling the optimization always resolves the problem (but we get the terrible echo again).


Version: Horizon 8 (2006)

Protocol: PCoIP

Running VMWARE Optimization for teams ENABLED


Here are my questions


1. How we debug the "Not Connected" / Fallback reason? we have looked through all the logs and cannot find anything useful


2. Why does "Fallback" mode leave us with no devices? I assumed it would just fallback to non-optimized?


Appreciate any insight!

2 Replies
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@madasus1 We are seeing same issue. We have opened a ticket with VMware. Our only recourse has been to remove GPO for ZERO client users for now.

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@VelocitorIT 

 

Thanks - will be very interested in what VMware say in response to your ticket.  How long have you been waiting for a response?