Unable to add people to speed dial list

Copper Contributor

Hi , I have a user who is currently having issue with his speed dial in Microsoft teams.

 

He has 12 colleagues set in his speed dial tab but is unable to add 2 specific people.

 

please see troubleshooting below

 

> able to add myself to the list so not a permission/limit issue

 

> says the 2 users are already part of the speed dial list but they are not on the list

 

> Quit teams > %Appdata%\microsoft\teams - deleted contents infolder

 

> reset teams

 

> signed back in

 

> still having the same issue 

 

> reinstalled teams

 

> Checked the web app - same issue

 

> Sfc /scannow

 

> updated the GAL in Outlook

 

> recreating the profile in Outlook. 

 

> reupdated the GAL in Outlook

 

Any suggestions on what else can be tried to fix this issue?

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