Teams (new) No Call Banner or Notification from Inbound Calls

Copper Contributor



I have a user with the New Teams Desktop client, and he does not receive any call notifications when someone calls him, only thing he receives is a missed call notification once the caller ends the call.  Web and mobile functions just fine and he receive call notifications there. 


I've uninstalled and reinstalled Teams. Cleared the Teams cache within %appdata%, deleted Teams install folder within "C:\Program Files\WindowsApps\MSTeams_24091.214.2846.1452_x64__8wekyb3d8bbwe" and then reinstalling Teams, but issue is still happening. 


When using Classic Teams, he's receiving the call notifications but of course is being forced to use New Teams as discontinue of Classic Teams is in 2 months.  We also tried logging into a different user and the issue is the same. Has anyone had this issue before?  Thanks in advance.

0 Replies