Forum Discussion
Teams Mailboxes/Calendars not always appearing in Outlook Groups
We've had inconsistent results in having a Team's shared Mailbox & Calendar appear for Team Members under their Outlook Groups: sometimes they do, sometimes they don't. We've done many tests with th...
SW-SoCo2 Those are the correct attributes, but also consider that caching in your clients will mean it can take some days for changes to take effect. One sure-fire way to ensure is to create Outlook groups then add Teams rather than the other way round.
Maybe share a specific scenario that you want to achieve so others can repeat it.
Yes - we're aware of the caching (and sync) issues... but for us the behavior still isn't consistent; we've even found the published "what the heck is the diff between all these kinds of groups?" references to be fuzzy when trying to identify variances between an Outlook-created GROUP vs a Microsoft Teams GROUP vs an M365 GROUP i.e. https://learn.microsoft.com/en-us/microsoftteams/office-365-groups.
In our case, just from trial/error, we've found the most consistent behavior is when creating new Teams in the Teams Admin Center. We're trying NOT to move on to anything more complex until we get this very basic issue of shared mailbox/calendar visibility fully understood/resolved as it's foundational to how we're using Teams. Our scenario is very simple: each Team needs to have its shared Mailbox & Calendar visible/accessible to the Team Owners & Members in Outlook.
I'm going to do some testing with your method (create the group in Outlook, and then "teamify" it in the M365 or Teams Admin Center) - and see what the behavior is.
NOTE: an additional (non)issue we've run up against as well: our tenant is in the GCC, and some features aren't available in the GCC; however, I haven't seen anything indicating that this issue is related to GCC vs other tenant types.
In our case, just from trial/error, we've found the most consistent behavior is when creating new Teams in the Teams Admin Center. We're trying NOT to move on to anything more complex until we get this very basic issue of shared mailbox/calendar visibility fully understood/resolved as it's foundational to how we're using Teams. Our scenario is very simple: each Team needs to have its shared Mailbox & Calendar visible/accessible to the Team Owners & Members in Outlook.
I'm going to do some testing with your method (create the group in Outlook, and then "teamify" it in the M365 or Teams Admin Center) - and see what the behavior is.
NOTE: an additional (non)issue we've run up against as well: our tenant is in the GCC, and some features aren't available in the GCC; however, I haven't seen anything indicating that this issue is related to GCC vs other tenant types.
- Although your questions and expertise are far beyond my knowledge in the M365/Teams arena, I feel like the issues my office are having are quite similar to yours. Thank you for giving me better terminology and language to help explain my issues to our IT dept. I hope you find the answers to the problem!
