Teams issue in andriod phone

[reddy_plvd]

Hello

User is using teams in laptop and andriod mobile.

When he receives call to teams , some times it ring only on laptop and does not ring in mobile.

Is there any logs to identify what is going on  with teams in mobile ?

Is there a way to identify  wheter it is phone settings issue or network issue or teams issue ?

I don´t see any way to collect logs from mobile

[#2]

op 8 Ways to Fix Microsoft Teams App Not Working on Android
Check Permissions for the Teams App.
Disable Reduce Data Usage.
Clear Temporary Files From the Microsoft Teams App.
Sign Out and Sign Back In.
Uninstall Microsoft Authenticator App.
Reset App Database.
Update the Microsoft Teams App.
Leave Teams Insider Program.

Regards,
Rachel Gomez