SOLVED

Teams call automatically gets disconnected frequently

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Occasional Contributor
Hi All,
I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes.

I changed my bluetooth jabra make heatset with new one but problem exists.

While I am joining my meetings, after connecting within few minutes I can see volume control bar displayed in teams window with volume reducing automatically without my intervention , then it automatically un mutes my mic without my intervention and finally call gets disconnected automatically without my intervention.

And this happens only when I use my bluetooth headset connected to my laptop using USB bluetooth adapter, but its not same when I use 3.5mm Jack wired headset because teams working normal.
10 Replies
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Hello@Ranjith1988 

 

Hard to say what the problem is. Microsoft has a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.

 

Check out certified devices here:

https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36

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@ThereseSolimeno  Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.

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@ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
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@Ranjith1988 

Same issue for me using Jabra Evolve 65. The only solution that works for me is that I quit MS Teams before every meeting and restart.


But quite annoying problem which needs a MS Team bug fix.

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@Elari160 I am having the same issue with Teams. I either get disconnected completely or the headset and dongle unmute while Teams thinks I'm still muted. This is with the Evolve 65 as well

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

May be you can also give a try :smile:

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@JimMuir I guess they failed to map something in protocol between MS Teams & Evolve 65.

But i re-installed Windows OS to permanently come out of this issue & it working for me.

 

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Hi.
I have been having the same issue when using Jabra engage 75.
My colleagues who use this headset are also getting the same issue where the call gets disconnected.
Sometimes it’s disconnected within a few seconds, others it’s within 2 minutes.
I can confirm I’ve had this device about 6 months and it’s only recently become an issue.
Not sure if any software updates have sent it funny.
My Jabra headset is on the latest firmware.

I’m hoping not to have to get all of our laptops reinstalled if possible

Kind Regards,
Dave
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@Daveelbro I have experienced the same issue.  Periodically, I experience a situation where I cannot stay connected to a Teams meeting or call.  Interestingly, I have the Jabra 75 headset.  The only way I can stop it is to reboot my laptop.  Last week I think I discovered the cause.  I have been invited to a Team that is not part of my organization and last week, I attended another meeting on that organization's Team.  When I went back to our organizations Team, it started happening.  When I think back, this has always started after I join a Team meeting on that company's Team instance and go back to our Team.

 

Does that seem logical to anybody else?  Does anybody have a fix for this...it is very frustrating.

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@bobstebbings  

But to permanently fix this challenge, I re-installed Windows OS & fixed this.

May be you can also give a try 

Ranjith1988_0-1606212150865.gif