Forum Discussion
Ranjith1988
Jun 10, 2020Copper Contributor
Teams call automatically gets disconnected frequently
Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
- Sep 18, 2020
Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
ThereseSolimeno
Jun 15, 2020Former Employee
HelloRanjith1988
Hard to say what the problem is. Microsoft has a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36
Ranjith1988
Jun 16, 2020Copper Contributor
ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
- Hiral_Makwana2626Sep 21, 2021Copper ContributorSame here , I also Use Jabra Evolve , But this issue happens in mobile also , Sometimes is call with mobile instead of laptop , so This issue occurs If Somebody has any solution how to fix this issue please reply , ITS IMPORTANT ,
- Mari_2509Oct 15, 2021Copper Contributor
I had exactly the same problem at spring, it fixed after Win10 reinstall but came back few weeks ago. Very annoying, don't want to reinstall Windows every time when Teams and Jabra are messed up 😞
- FrankvanBraakOct 15, 2021Copper ContributorSame here. It was gone. But back again since this week. Please fix it…
Used to happen only at wireless headsets. But not even with wired headsets. Really annoying .