Forum Discussion
Ranjith1988
Jun 10, 2020Copper Contributor
Teams call automatically gets disconnected frequently
Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
- Sep 18, 2020
Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try

Gordon_Chiu
Dec 06, 2021Copper Contributor
So, does anyone have a real solution to this problem besides reinstalling Windows (which is not real a solution)?
- tiztrainDec 06, 2021Copper Contributor
Ranjith1988 I ended up doing a factory reset of the dongle and headset and that has definitely helped a ton.
- Gordon_ChiuDec 06, 2021Copper Contributor
tiztrain Thanks for the feedback. Not sure I can do the same with my headset (Jabra Evolve 20 MS) which is wired USB-A.
- Miquel2300Dec 16, 2021Copper Contributor
Gordon_Chiu Hello, the solution is to install the dongle USB. Although we can connect the Headphone via Bluetooth directly, it is necessary to plug the dongle (USB). After this, I have talked with Teams successfully (Bluetooth device name is changed by Jabra Link). Regards.
PD. My device is Jabra Evolve 65.