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Ranjith1988's avatar
Ranjith1988
Copper Contributor
Jun 10, 2020
Solved

Teams call automatically gets disconnected frequently

Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
microsoft teams
  • Ranjith1988's avatar
    Ranjith1988
    Sep 18, 2020

    Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

    May be you can also give a try :smile:

Ranjith1988's avatar
Ranjith1988
Copper Contributor
Jun 16, 2020
ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
Elari160's avatar
Elari160
Copper Contributor
Sep 11, 2020

Ranjith1988 

Same issue for me using Jabra Evolve 65. The only solution that works for me is that I quit MS Teams before every meeting and restart.


But quite annoying problem which needs a MS Team bug fix.

  • Ranjith1988's avatar
    Ranjith1988
    Copper Contributor
    Sep 18, 2020

    Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

    May be you can also give a try :smile:

  • JimMuir's avatar
    JimMuir
    Copper Contributor
    Sep 17, 2020

    Elari160 I am having the same issue with Teams. I either get disconnected completely or the headset and dongle unmute while Teams thinks I'm still muted. This is with the Evolve 65 as well

    • Ranjith1988's avatar
      Ranjith1988
      Copper Contributor
      Sep 18, 2020

      JimMuir I guess they failed to map something in protocol between MS Teams & Evolve 65.

      But i re-installed Windows OS to permanently come out of this issue & it working for me.

       

      • Daveelbro's avatar
        Daveelbro
        Copper Contributor
        Sep 24, 2020
        Hi.
        I have been having the same issue when using Jabra engage 75.
        My colleagues who use this headset are also getting the same issue where the call gets disconnected.
        Sometimes it’s disconnected within a few seconds, others it’s within 2 minutes.
        I can confirm I’ve had this device about 6 months and it’s only recently become an issue.
        Not sure if any software updates have sent it funny.
        My Jabra headset is on the latest firmware.

        I’m hoping not to have to get all of our laptops reinstalled if possible

        Kind Regards,
        Dave

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