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Ranjith1988's avatar
Ranjith1988
Copper Contributor
Jun 10, 2020
Solved

Teams call automatically gets disconnected frequently

Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
microsoft teams
  • Ranjith1988's avatar
    Ranjith1988
    Sep 18, 2020

    Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

    May be you can also give a try :smile:

ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Jun 15, 2020

HelloRanjith1988 

 

Hard to say what the problem is. Microsoft has a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.

 

Check out certified devices here:

https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36

Ranjith1988's avatar
Ranjith1988
Copper Contributor
Jun 16, 2020
ThereseSolimeno Thanks for your suggestion. But already I'm using Microsoft certified /Recommended headset from Jabra & to be specific using Jabra Evolve 65 which could be found in certified device list too. Interesting observation of my issue is as follows " when whenever I make call using teams app(installed in my PC), am facing this issue but when I use web service of teams I am not facing this issue.
  • Elari160's avatar
    Elari160
    Copper Contributor
    Sep 11, 2020

    Ranjith1988 

    Same issue for me using Jabra Evolve 65. The only solution that works for me is that I quit MS Teams before every meeting and restart.


    But quite annoying problem which needs a MS Team bug fix.

    • Ranjith1988's avatar
      Ranjith1988
      Copper Contributor
      Sep 18, 2020

      Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

      May be you can also give a try :smile:

    • JimMuir's avatar
      JimMuir
      Copper Contributor
      Sep 17, 2020

      Elari160 I am having the same issue with Teams. I either get disconnected completely or the headset and dongle unmute while Teams thinks I'm still muted. This is with the Evolve 65 as well

      • Ranjith1988's avatar
        Ranjith1988
        Copper Contributor
        Sep 18, 2020

        JimMuir I guess they failed to map something in protocol between MS Teams & Evolve 65.

        But i re-installed Windows OS to permanently come out of this issue & it working for me.

         

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