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Teams call automatically gets disconnected frequently
Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
So, does anyone have a real solution to this problem besides reinstalling Windows (which is not real a solution)?
Ranjith1988 I ended up doing a factory reset of the dongle and headset and that has definitely helped a ton.
tiztrain Thanks for the feedback. Not sure I can do the same with my headset (Jabra Evolve 20 MS) which is wired USB-A.
Gordon_Chiu Hello, the solution is to install the dongle USB. Although we can connect the Headphone via Bluetooth directly, it is necessary to plug the dongle (USB). After this, I have talked with Teams successfully (Bluetooth device name is changed by Jabra Link). Regards.
PD. My device is Jabra Evolve 65.
- Hi
I'm working from home nigh in two years, like most office based people have been. As a result my employer has become reliant in Teams for calls, collaboration, IM for staff etc.
I have used a range of wired headsets, and recently wireless. These wireless are Jabra Evolve 65 using the Jabra Link 380 dongle, and since Xmas the Soundcore Live P3 earbuds using the laptop Bluetooth connection.
Since a few months ago my Teams calls drop during every call, and I mean every call. More recently yesterday I lost the connections during multiple meetings, and ended up switching back to a wired headset which feels like the the two wireless headsets are now duds.
I've had Teams reinstalled by our IT dept, this has not solved the problem. As my 'home office' is upstairs I've had to install an Eero node and ethernetted it to the laptop.
I am extremely frustrated as the connection only ever seems to drop while on Teams so I really don't think it's my Eero or my ISP (Virgin Media Hub 3). As far as I can tell, whoever I am on a call with gets the same message as me ('There seems to be a problem... Blah blah blah') but they always seem to think it's my issue. Most times they cut video so it's just an audio call and say to me that'll save my bandwidth, but I'm on the highest broadband package I can be on with my ISP.
This is a fairly new laptop (Dell Latitude) and obviously I can't reinstall the OS, I am very limited in what I can do software wise as I don't have permissions and I honestly don't think our IT guys really know how to troubleshoot Teams issues from a client perspective.
I always use the desktop app, haven't tried the web version. I've spent a fair bit on wireless headsets to have a bit more freedom to move around from my desk at home. I am just frustrated and really open to suggestions from anyone.
Ps apologies if I e replied directly to one person instead of the thread here.
