Forum Discussion

Ranjith1988's avatar
Ranjith1988
Copper Contributor
Jun 10, 2020
Solved

Teams call automatically gets disconnected frequently

Hi All, I had been facing strange issue with teams call. As I mentioned in my subject whenever I make teams call my call gets disconnected automatically after few minutes. I changed my bluetooth j...
microsoft teams
  • Ranjith1988's avatar
    Ranjith1988
    Sep 18, 2020

    Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.

    May be you can also give a try :smile:

faithlibra's avatar
faithlibra
Copper Contributor
Feb 24, 2021

I encounter similar issues; lots of disconnect and call drop on Webex. When I reboot the Jabra headset, then the call is good.

  • Aquaya's avatar
    Aquaya
    Copper Contributor
    Mar 05, 2021

    faithlibraWhat do you mean with "reboot the headset"? Unplug and replug its USB cord ? (FYI I have this issue with a wired Jabra headset).

    By the way, in my case the disconnect is always somewhere between 2min55s and 3min01s after setting up the connection - according to my Teams Call History.

    The issue started to happen right after my company enabled dialing external phone numbers on Teams.

    • Aquaya's avatar
      Aquaya
      Copper Contributor
      Mar 16, 2021
      Solved in my case by exiting Skype which was still running in background next to MS Teams.
      Having two applications open that both try to control the Jabra headset seems the cause of the issue.
      • markscheible's avatar
        markscheible
        Copper Contributor
        Apr 08, 2021

        Aquaya  - I agree with your suggestion.  I switch between Webex and Teams and my Jabra headset (BT) starts connecting and disconnecting like it's jumping between applications.  I've made sure Teams is shut down when using Webex and that seems to work.  However, i've also had the issue with ONLY Teams open.  Seems like joining a scheduled Teams meeting, and having Teams open (for chat, etc.) may also cause the two competing connections (both from Teams).  Shutting Teams down and then joining the Teams meeting invite seems to work.

  • JMbuzz's avatar
    JMbuzz
    Copper Contributor
    Feb 26, 2021

    faithlibra Elari160 Ranjith1988 

    Elari160 (Sept 11 2020). 'The only solution that works for me is that I quite MS Teams before every meeting and restart.' That technically is not a solution, but it does I think point to the issue with the sync process between the app, and all of the underlying connections. If this were a bug, I suspect it'd be a bug in the OS and not the hardware, or Teams application. Perhaps the hardware driver that manages the Jambra calls to make the transfer.
     
    Ranjith1988 (Sept 11 2020) is also interesting and it too points to the fragility of the setup. His solution, re-install the OS, which to me again points to the driver and possibility some recent security updates in the OS (not specific to Jambra). The hardware headset is just the most common variable, in my opinion, to the underlying cause. It may happen with any blue tooth connected device, I suspect.

Resources