Dec 29 2020 02:04 AM
Dec 29 2020 02:04 AM
I have brand new Poly X50 (3.2.3-280012) with MS Teams App (1449/22.214.171.1240102101) .
The first problem is I can not log in in to app. The app hangs on login process.
The second is I have some doubt about app functionality. I was expeting it would be similar to that what we have for example with web app. I saw official you tube https://youtu.be/69hdfz4Rt1I .
The problem is You can only change volume or join meeting :( .
Is there any way to run such basic features like starting meeting or invite other users ??
Dec 29 2020 08:46 AM
Hi @wuwik You might consider reaching out directly to Poly's support team for assistance: Poly Solutions for Microsoft Teams Rooms | Poly, formerly Plantronics & Polycom
Feb 25 2021 02:19 PM
1. Could you expand on your login issues? What kind of account are you using? What license? Do you get any error? Would you be comfortable creating a test account for me to check out what is happening?
2, Functionality on TC8 and Studio X devices. We are preparing a new update right now (current ETA is end of March). You can see the preview of what it contains here - Get started with Teams Rooms on Android - Office Support (microsoft.com).
Feb 25 2021 10:02 PM - edited Feb 25 2021 10:03 PM
@Pavel Yurevich Hi Pavel,
casting to Teams which you postponed from december release to may.
I'm thinking it's maybe better off running the devices in default polycom-mode and let the users cast their screens & run the Teams via their computer? Does it pick up the X50s camera & sound that way?
Feb 26 2021 01:46 AM
Feb 26 2021 10:01 AM
Feb 26 2021 10:09 AM
Mar 19 2021 02:26 PM
@Diegopro we don't have a clear ETA at this point, but public release is more than 2 weeks out. Here is the state of the things:
This is a big release, so it takes some time. I apologize for the wait.
Apr 13 2021 01:42 AM
Apr 14 2021 07:26 PM
@Pavel Yurevich Thank you, we have had the update of the device this Monday. We are testing the features, I wanted to ask if it's possible now to use click share with the Polycom device using the share option on the Teams meeting. I don't know if that was tested. Will be great to know, thanks for any reply.
Apr 15 2021 10:32 AM
Apr 17 2021 02:16 PM
Apr 20 2021 03:10 PM
Apr 26 2021 09:51 AM
@Pavel YurevichHello Pavel, we have been trying to get Teams to work with the Polycom Studio X50 in "Poly Mode" for a couple of months, without success.
We set the unit up, to be able to use the 3rd part SIP, Zoom, and Teams. We are able to use both Zoom and the 3rd party SIP. When we add the "Favorite Contact" (which allows the Teams Icon to appear in the Screen, the response is "invalid URL) we can not find the proper URL setting/s to allow the Teams application to operate in tandem with the other applications. We reached out to Polycom and they referred us to Microsoft.
Apr 26 2021 01:07 PM
Teams doesn't natively support SIP conferencing devices, however you can buy a gateway Cloud Video Interop service from a number of vendors, including Poly Realconnect.
Clearly if the device isn't in the native Teams mode Microsoft can't provide support, go back to Poly and ask if it will work with Realconnect. There will be a cost, from Poly.
Apr 26 2021 01:13 PM
@Steven CollierThank you Steven. Polycom only said the customer needed their OTD(One Touch Dial) service. There are several videos on line that also show the Studio X50 with speed dials on the screen, no mention of Realconnect but, I will reach out again.