Forum Discussion
Poly X50 with Teams
Hi, I have brand new Poly X50 (3.2.3-280012) with MS Teams App (1449/1.0.96.2020102101) . The first problem is I can not log in in to app. The app hangs on login process. The second is I have some...
Pavel Yurevich We are also having access issues. We have a Federated tenant and cannot use our vanity domain to log into the Poly X-50 cameral. We can log into the Control box, but not the camera.
When trying to log into the Poly X-50 camera, we are asked to enter the auth code from the screen. After entering the code, we are re-directed to https://microsoft.com/devicelogin
We enter the tenant UPN for the TEAM room and the camera cycles through registering the device and then falls back to the screen requesting the auth code.
We have submitted a Premier Support ticket but the ticket is bounced back and forth from TEAMS dedicated support to Premier.
Getting a TEAM room configured seems to be more trouble than benefit.
When trying to log into the Poly X-50 camera, we are asked to enter the auth code from the screen. After entering the code, we are re-directed to https://microsoft.com/devicelogin
We enter the tenant UPN for the TEAM room and the camera cycles through registering the device and then falls back to the screen requesting the auth code.
We have submitted a Premier Support ticket but the ticket is bounced back and forth from TEAMS dedicated support to Premier.
Getting a TEAM room configured seems to be more trouble than benefit.
@Pavel Yurevich Hi, we have an audio issue hearing the remote end to our voice with poly x50 on MS Teams. The remote users complaining our voice is very low. I have switched to the Zoom meeting room and checked the call no issues with the audio, and the voice is very clear. only issues with MS teams.
The current Poly version: 4.0.1-380048 and MS Teams version: 1449/1.0.96.2023031201. We have around 11 Poly x50 in our office same issues for all the devices.