Mute

[Isabel2002]

Hi all I’m abit confused with what’s happening with my teams. When I’m on a call and I’m on mute for others in the call it is showing that I’m not On mute. Also it came up with saying your microphone is on mute and then took me of mute. Please can someone help me with this

[#2]

Sounds like a device issue! What sound device are you using?

[#3]

I’m using a Lenovo laptop

[#4]

are you using the built in speaker and mic?

[#5]

@Isabel2002 

It sounds as if you may have 2 mute buttons, the one in Teams and another on your device. You can have your device muted, but Teams will show unmuted. Audio will not go through though.

You can also have Teams muted and the device not muted, audio will not go through, but Teams may hear the audio and think that you don't realize that you are muted and let you know that you are talking and no one is hearing you.