Aug 05 2019 11:34 AM
Aug 05 2019 11:34 AM
Have set up Direct Routing with an Audiocodes SBC and am testing features with my account in Teams only mode.
I can make and receive calls just fine but it seems on most calls after about a minute or so the audio becomes one way - initially the call would just drop and I saw in the syslog the AC was showing an rtp broken connection error so I set broken connection mode to ignore but now the audio just becomes one way where I can hear the remote person but they can't hear me. Audiocodes syslog isn't helping much and just shows an rtp broken connection error.
Anyone else see this or have any ideas? I would suspect it's the firewall except for the fact that in some of my testing the calls are fine and don't become one way.
Aug 07 2019 06:43 AM
Hi @jguel, where is your SBC deployed? Is it nat'ted? In case there is NAT used: did you configure NAT rules on the SBC, too?
There is a good blog post regarding SBC Teams Direct Routing and NAT here: https://www.ucguys.com/2018/08/one-way-audio-with-microsoft-direct-routing-with-audiocodes-mediant-s...
Aug 07 2019 07:23 AM
Apr 16 2020 01:34 PM
I am having this issue with Audiocodes SBC but its after 15 min. Wondering if you were able to find a fix? @jguel
Apr 16 2020 01:46 PM
Determined it was a firewall issue - the firewall engineers could not figure out why it was happening but it was definitely firewall. Why it was so intermittent for us though I don't know. Way I figured that out was convinced the network guys to instead of NAT'ing the IP and Interface that was connecting to Office 365 was to not NAT it and assign the public IP directly to that interface and put it on the outside so it bypasses the firewall completely. Once this was done everything worked. Since that fixed the issue I convinced them to just leave it like that as the SBC has it's own ways of mitigating unauthorized access attempts.
We were using fortigate firewalls if that helps. If you are having this issue and you are using a NAT try what I did and see if it fixes the problem.
Apr 20 2020 09:48 PM
May 28 2020 01:59 AM
I am facing the same problem, after 15 minutes. One-way audio occurs.
The connection path is
IP phone --- PBX --- audiocodec SBC --- firewall --- Internet --- MS team client
Anybody can resolve it?
Oct 12 2020 10:49 AM
Mar 08 2021 06:52 AM
Mar 16 2021 03:01 PM
@Leigh Andrews was this for all calls? We are having an issue where incoming calls drop all audio at the 15 minute mark, can be replicated every time when executing this call scenario.
Traffic is going through a Fortinet firewall.