Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots

[CleanTangerine]

We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black screen after nightly reboot. I initially thought this was an issue updating from Teams Rooms v. 4.10.10.0 to 4.11.12.0, however today we had 3 devices get stuck that had already updated to the latest version.

I use the MTRemediate-4.x.x.x.ps1 script and sometimes it works first try, others I have to run it multiple times, or add the -uninstall parameter.

Is this a common occurrence, or is something wrong with these devices? If so that is a huge area of concern as the process to resolve can take ~45 minutes to an hour, and if an executive has scheduled meetings early in the morning it can be very disruptive.

When a device gets stuck in this state, it shows as offline in TAC. I an access the local admin account and restart, but when trying to login to the Teams app it gets stuck at a blank black screen.

Any help would be appreciated.

[#2]

We had the same problem with Logi Rally Bar Mini. We ere confirmed by Logitech Iris driver version 30.xxx has issues so rolled back to 27.xxx and that resolved the issue.
Since then intel has updated the Driver version to 31.xxx and we applied that per Logitech and seems working now too.

Below is the link to the latest driver

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

[#3]

@CheetoChester what process did you use in having your Room devices registered in Intune?

[#4]

This one from Logitech

1. Disable Morden standby:

 
Here's the command we need to enter:

• First, navigate to the Administrator side of the NUC
• Then, open the command prompt as an administrator
• Once in, enter this command

 
PowerShell
 

reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0

1. 
    
   2.  Power settings: 
    
   - Device Manager - Expand Universal Serial Bus Controllers - All USB hubs ("Intel USB3.1 eXtensible Host Controller”, "USB Mass Storage Device", "Generic USB Hub", "USB Root Hub USB 3.0")- Right-click select Properties - Power Management Tab to uncheck "turn this device off to save power".
    
   - Open Windows Settings - Power and Sleep
   Screen - Turn off after - Never
   Sleep - PC goes to sleep after - set to Never
   Select Additional Power Settings
   Set to High Performance (or Ultimate)
   Change Plan settings
   Confirm Turn off the Display is set to Never
   Confirm Put the computer to sleep is set to Never
   Select Change advanced power settings
   Select USB settings then disable USB Selective Suspend
   Select PCI Express - Link State Power Management - set all to Off
    
   - Device Manager- Expand Sensors - Double click on HID Human Presence Sensor - Click on the Power Management tab - Uncheck the box for "Allow the computer to turn off this device to save power” - Check box for "Allow this device to wake the computer." - Click OK - Restart the system
    
   - If USB Selective Suspend is not found, please follow the below steps to bring the USB selective suspend back.
   Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for ‘Run’.
   In Run dialog box, type ‘regedit’ and hit Enter.
   On the left hand pane navigate to: HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\2a737441-1930-4402-8d77-b2bebba308a3\48e6b7a6-50f5-4782-a5d4-53bb8f07e226
   Now on the right hand pane right click on empty space and click on New and select DWORD (32-bit) Value (If "Attributes" exists as a DWORD file, jump to step 6)
   Rename the DWORD file as Attributes
   Double-click on the file and change the Value Data to 2
   Restart the PC
   Click on OK
   Restart the PC.
    
   3. Drivers:
    
   - Install the intel driver and support assistant (Intel DSA) in the Windows Admin account run the Intel Device Driver Assistant to ensure that the NUC is running the most updated versions of all required drivers and BIOS.
    
   Note: The driver/BIOS updates will require the system is rebooted several times so rerun the Intel Device Driver assistant several times to ensure they are all updated.
    
   Link - https://www.intel.com/content/www/us/en/support/detect.html
    
   - Update the Displaylink device drivers -- Download the driver from https://www.displaylink.com/downloads/windows and Download DisplayLink USB Graphics Software for Windows and install but make sure the Tap is connected and functional as these manage the Tap display.
    
   -  Device Manager- Expand Display adapters- Access Intel Iris XE graphics and check the driver version used, if NOT in 31.x version, please access Windows Options updates and install latest version v31.x
   Restart the system and test
   (https://www.intel.com/content/www/us/en/download/19344/691496/intel-graphics-windows-dch-drivers.htm...
    
    
2. Install the Intel driver and support assistant (Intel DSA) in the Windows Admin account and run the Intel Device Driver Assistant to ensure that the NUC is running the most updated versions of all required BIOS drivers. https://www.intel.com/content/www/us/en/support/detect.html

[#5]

++ Change TV resolution to  1,920 x 1,080 coz Intel NUC only supports up to HD.