Hello
Please i need your help on this issue.
When they try to log in, they are prompted to use a password instead of the authentication number they were previously using.
Here is the issue this user is showing in the system and can not be added to teams as a guest contact.
It is already strange that they show up twice with different emails.
I have deleted the two guest accounts from Microsoft Entra portal.
The user is not showing in there as well.
Last I search Active Directory and nothing was there either.
However when trying to add them to teams as a guest it will not allow saying the user is already added. It also asks for the password for the user to log in.
Normally when adding someone to teams as a guest contact they just use the ID Verification number that Microsoft emails to them but that is not the case for this user