01-11-2018 02:57 AM
01-11-2018 02:57 AM
I am unable to view the 'get email address' feature on some of the recent channels i have created in MS Teams. The feature is available on some of the older channels.
I have attached screenshots. Does anyone know why this is happening?
01-11-2018 04:08 AM
01-11-2018 04:53 AM
01-11-2018 06:29 AM
It's just a theory but check the permissions of the Connectors if you are a members of the Team. I rec'd the following response from T-Bot about emailing channels:
01-12-2018 02:27 AM
Hi Ona - the permissions for all channels affected allow members to add/remove connectors
This looks like a bug because all recent channels created do not have the 'get email address' feature.
Can someone create a dummy channel on their instance and check if this feature is available for them?
01-12-2018 02:34 AM
that would make sense except for the fact that some channels created a few days ago have this feature available without anything being enabled by my IT admin.
I work as a Consultant so a client of mine has a the same issue on their MS Teams instance
01-15-2018 04:15 AM
I am having the same problem. I had previously created channels and added email addresses but none of my recent channels will allow it. There is no "Get Email Address" link in the menu. I am moving a significant workflow to Teams and this issue has stopped me dead in my tracks.
01-17-2018 03:24 PM
Yeah also having this same issue.
I've deleting and recreating, but still the same. :(
Same in Web and Desktop.
01-17-2018 08:08 PM
It seems that some of my channels are eventually getting the option. My advice would be to add several “placeholder” channels in your teams so they eventually have the ability to obtain an email address. They can be renamed later.
01-22-2018 05:51 AM
01-22-2018 06:12 AMSolution
01-22-2018 06:36 AM
Awesome! I just added three channels for incoming email alerts and wondered how long I would need to wait for the link to appear. It shows up in the ellipses on the top of the screen when you click on the channel in question. Thanks for sharing!
Now if only I could get @mentions in webhooks, emails, and integrations with SharePoint...
01-22-2018 12:00 PM
I can't believe I didn't notice that until now. Thanks for posting that solution. Saved me from opening a ticket.
02-27-2018 02:23 AM
I'm having the same issue in several Office 365 tenants. @Ryan Stone's workaround works. Thanks Ryan!
06-06-2018 07:04 AM
Sorry, I still Can't get the "...." to appear on the left channel pane.. Can help to describe clearly how to do it? sorry and many Thanks!
02-01-2019 08:53 AM
Thanks for your instructions but that is not showing up anything either. (can someone confirm this capability is enabled for subscriptions such as EDU, GOV, Non-Profit?
02-04-2019 09:58 AM
I am experiencing the same issue as @ColachoMendoza also on Teams for Gov plan and do not see a way to get an email address. Any assistance will be greatly appreciated.
02-04-2019 10:57 AM
It is also worth mentioning that I'm using the standard release Microsoft Teams Version 1.2.00.1758 (64-bit)
I haven't received approval to make myself member of the Targeted Updates (A.K.A First Release)
it might be a targeted release option only and not a standard release feature.
03-05-2019 02:24 PM
03-05-2019 03:49 PM
03-07-2019 11:01 AM
Can you also confirm you are using version: You have Microsoft Teams Version 1.2.00.1758 (64-bit). It was last updated on 2/15/19.
03-11-2019 06:36 AM
They ask me to post a uservoice about this request as the feature has not been enabled:
03-11-2019 07:05 AM
03-18-2019 11:20 AM
@MHumberto The only workaround I found that works for GCC was here: https://sharepoint-specialist.nu/workaround-microsoftteams-mail-to-channel-normal-address-4e9f3b5ffc...
03-19-2019 12:15 PM
02-13-2020 06:56 AM
@Brian_H and others I have tried all workarounds and nothing seems to work for me on Web or on PC desktop on free client or EDU.
For days, I am also getting this error message when trying to upload a team picture: "We're still setting up your team, you can change your picture when we're done." and I wonder if the two are related in some way. Maybe the account is somehow incompletely set up.
02-13-2020 07:09 AM
@dukeforest Hi, the main issue for us (that I found out) was that the admins hadn't turned on the allow email feature. Now that it is on, I am able to see it and use it but we have some users that do not see it. So that is still an issue that we haven't solved yet. Thanks
02-13-2020 07:11 AM
@Brian_H Thanks. On the free version, I am the admin and it's not an option in settings. Perhaps this is not a feature in free Teams? It definitely doesn't work in my EDU based teams and I assume that is because of the admin controls you referred to.
I'm having this issue as well on teams free. On some teams it appears and on others doesn't. I'm the admin of my organization and can't make sense of this. Does teams free have a limited amount of emails?
So, it appears my Team just hit a glitch while it was being created. I was not able to upload a Team picture and some other minor errors in addition. I set up a new team on a browser, essentially copying everything I could from the dysfunctional one. After about 10 minutes the "Get email address for this channel" option appeared and I was able to upload a video. Hallelujah!