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'Get Email Address' for Channels disappeared

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Anthony Boakye-Mensah
Occasional Contributor

Hi

 

I am unable to view the 'get email address' feature on some of the recent channels i have created in MS Teams. The feature is available on some of the older channels.

 

 

 

I have attached screenshots. Does anyone know why this is happening?

42 Replies
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Where are you seeing the problem: in the desktop client or in the web one? In the desktop client I'm not seeing this with new fresh channels
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Hi Juan - this is on the desktop

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I am still seeing the option on my instance as well. 

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This feature needs to be enabled by your IT admin. Please Check with your IT Admin

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Interesting since Benjamin is saying that the option is visible for channels and not for others ;)
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It's just a theory but check the permissions of the Connectors if you are a members of the Team. I rec'd the following response from T-Bot about emailing channels:

 

"How do I send an email to a channel?

You can forward an email to any channel in Teams using a channel email address. Just click More options More options button next to a channel name and then select Get email address. This works for any channel in a team that you own or any channel in a team that lets its members add connectors."   

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That makes more sense!!!
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Hi Ona - the permissions for all channels affected allow members to add/remove connectors

 

This looks like a bug because all recent channels created do not have the 'get email address' feature.

 

Can someone create a dummy channel on their instance and check if this feature is available for them?

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Hi

 

I have just created a new channel and I am getting that option of channel email

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Thanks Asjad - so looks like an issue with my instance

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that would make sense except for the fact that some channels created a few days ago have this feature available without anything being enabled by my IT admin.

 

I work as a Consultant so a client of mine has a the same issue on their MS Teams instance 

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I am having the same problem. I had previously created channels and added email addresses but none of my recent channels will allow it. There is no "Get Email Address" link in the menu. I am moving a significant workflow to Teams and this issue has stopped me dead in my tracks.

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Yeah also having this same issue.

 

I've deleting and recreating, but still the same. :(

 

Same in Web and Desktop.

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It seems that some of my channels are eventually getting the option. My advice would be to add several “placeholder” channels in your teams so they eventually have the ability to obtain an email address. They can be renamed later.

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I'm having the same issue, Get Email Address has disappeared for some channels, not particularly new channels only, i have some channels created at the same period of time and only some are experiencing the issue.
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Solution
I had this issue also and opened a support ticket with Microsoft. It's a known bug but there is a workaround! Simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel.
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Awesome! I just added three channels for incoming email alerts and wondered how long I would need to wait for the link to appear. It shows up in the ellipses on the top of the screen when you click on the channel in question. Thanks for sharing!

 

Now if only I could get @mentions in webhooks, emails, and integrations with SharePoint...

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I can't believe I didn't notice that until now.  Thanks for posting that solution.  Saved me from opening a ticket.  

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I'm having the same issue in several Office 365 tenants. @Ryan Stone's workaround works. Thanks Ryan!

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Thank you Ryan, the work around just works!
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Sorry, I still Can't get the "...." to appear on the left channel pane.. Can help to describe clearly how to do it? sorry and many Thanks!




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Where is that enabled at?

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Thanks for your instructions but that is not showing up anything either. (can someone confirm this capability is enabled for subscriptions such as EDU, GOV, Non-Profit?

CaptureGetEmailMissing.PNG

 

 

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I am experiencing the same issue as @ColachoMendoza also on Teams for Gov plan and do not see a way to get an email address. Any assistance will be greatly appreciated.

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It is also worth mentioning that I'm using the standard release Microsoft Teams Version 1.2.00.1758 (64-bit) 

I haven't received approval to make myself member of the Targeted Updates (A.K.A First Release) 

it might be a targeted release option only and not a standard release feature.

 

https://docs.microsoft.com/en-us/office365/admin/manage/release-options-in-office-365?redirectSource...

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Same issue here... not showing up anywhere in GOV tenant. Thanks MS #backburner
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Have you tried the workaround in the “best response”?
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Disheartnening, making myself target or first release user did not bring me any good news. The work around only works for commercial tenants not for EDU, GOV, Non-Profit. Can anyone here get our voices heard? I am trying to deploy 1500 users before 3rd quater SPO, OD4B and Teams.
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Affirmative. Still not present in Gov tenant... How hard is it to solicit a proper response from the cloud overlords?
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Can you also confirm you are using version: You have Microsoft Teams Version 1.2.00.1758 (64-bit). It was last updated on 2/15/19. 

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They ask me to post a uservoice about this request as the feature has not been enabled:

 

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36984067-get-email-address-gcc

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Thanks , I have this problem the solution worked for a while then it back again, but this time the "Get email Address" is not appearing in the middle pane General "..."
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are you also on GOV? EDU? Non-profit?

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@adam deltinger yes, and I can confirm the work around is not present for GCC

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Thanks for this tutorial Luis, unfortunately that didn't enable the get email option for my channels :(…..
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@Ryan Stone Having the same issue and the Get email address link doesn't show up anywhere with in Teams, for any Team or Channel

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@Brian_H and others I have tried all workarounds and nothing seems to work for me on Web or on PC desktop on free client or EDU.

 

For days, I am also getting this error message when trying to upload a team picture: "We're still setting up your team, you can change your picture when we're done." and I wonder if the two are related in some way. Maybe the account is somehow incompletely set up.

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@dukeforest  Hi, the main issue for us (that I found out) was that the admins hadn't turned on the allow email feature.  Now that it is on, I am able to see it and use it but we have some users that do not see it.  So that is still an issue that we haven't solved yet.  Thanks

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@Brian_H Thanks. On the free version, I am the admin and it's not an option in settings. Perhaps this is not a feature in free Teams? It definitely doesn't work in my EDU based teams and I assume that is because of the admin controls you referred to.

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I'm having this issue as well on teams free. On some teams it appears and on others doesn't. I'm the admin of my organization and can't make sense of this. Does teams free have a limited amount of emails?

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So, it appears my Team just hit a glitch while it was being created. I was not able to upload a Team picture and some other minor errors in addition. I set up a new team on a browser, essentially copying everything I could from the dysfunctional one. After about 10 minutes the "Get email address for this channel" option appeared and I was able to upload a video. Hallelujah!

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