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Anthony Boakye-Mensah's avatar
Anthony Boakye-Mensah
Copper Contributor
Jan 11, 2018
Solved

'Get Email Address' for Channels disappeared

Hi   I am unable to view the 'get email address' feature on some of the recent channels i have created in MS Teams. The feature is available on some of the older channels.       I have at...
email
GetEmailAddress
microsoft teams
  • Ryan Stone's avatar
    Ryan Stone
    Jan 22, 2018
    I had this issue also and opened a support ticket with Microsoft. It's a known bug but there is a workaround! Simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel.
Ryan Stone's avatar
Ryan Stone
Iron Contributor
Jan 22, 2018
I had this issue also and opened a support ticket with Microsoft. It's a known bug but there is a workaround! Simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel.
ColachoMendoza's avatar
ColachoMendoza
Brass Contributor
Feb 01, 2019

 

Thanks for your instructions but that is not showing up anything either. (can someone confirm this capability is enabled for subscriptions such as EDU, GOV, Non-Profit?

 

 

  • LuisRenteria's avatar
    LuisRenteria
    Copper Contributor
    Mar 05, 2019
    Same issue here... not showing up anywhere in GOV tenant. Thanks MS #backburner
    • MHumberto's avatar
      MHumberto
      Brass Contributor
      Mar 05, 2019
      Disheartnening, making myself target or first release user did not bring me any good news. The work around only works for commercial tenants not for EDU, GOV, Non-Profit. Can anyone here get our voices heard? I am trying to deploy 1500 users before 3rd quater SPO, OD4B and Teams.
      • LuisRenteria's avatar
        LuisRenteria
        Copper Contributor
        Mar 18, 2019

        MHumberto The only workaround I found that works for GCC was here: https://sharepoint-specialist.nu/workaround-microsoftteams-mail-to-channel-normal-address-4e9f3b5ffc8c

    • adam deltinger's avatar
      adam deltinger
      MVP
      Mar 05, 2019
      Have you tried the workaround in the “best response”?
      • LuisRenteria's avatar
        LuisRenteria
        Copper Contributor
        Mar 18, 2019

        adam deltinger yes, and I can confirm the work around is not present for GCC

  • mkhancfb's avatar
    mkhancfb
    Copper Contributor
    Feb 04, 2019

    I am experiencing the same issue as ColachoMendoza also on Teams for Gov plan and do not see a way to get an email address. Any assistance will be greatly appreciated.

    • ColachoMendoza's avatar
      ColachoMendoza
      Brass Contributor
      Feb 04, 2019

      It is also worth mentioning that I'm using the standard release Microsoft Teams Version 1.2.00.1758 (64-bit) 

      I haven't received approval to make myself member of the Targeted Updates (A.K.A First Release) 

      it might be a targeted release option only and not a standard release feature.

       

      https://docs.microsoft.com/en-us/office365/admin/manage/release-options-in-office-365?redirectSourcePath=%252fen-US%252farticle%252fSet-up-the-Standard-or-First-Release-options-in-Office-365-3B3ADFA4-1777-4FF0-B606-FB8732101F47&view=o365-worldwide

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