external guest users are not able to chat during confeneces

Copper Contributor

Hi all,

 

I have some guest accounts, of some external people, to my company, who can not access chat during conferences.  On one-on-one calls chat is available, they can access and use it. This fails only if we are in a conference.  Their domain is not federated, they only exist as guests in my tenant, as they were invited from Azure.

 

Guest account type: Identities ExternalAzureAD

What could cause this?

 

Thank you

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