Excel app in Teams shows blank page

[krystian1245]

We are experiencing this on every client.

We have tried deleting Teams from AppData and updating Office 365 but without success.

[#2]

Hello, is the same happening for you using Teams Web?

[#3]

Yes, unfortunately.

@Andres Gorzelany 

[#4]

Was Excel maybe disabled in the App Permission policy?

[#5]

It doesn't look like

@Andres Gorzelany 

[#6]

When I open excel in new window I can see the app until I try to resize it in anyway. Looks like scaling issue

[#7]

What I usually do in these cases is enable Browser developer tools and see what is happening with the http requests, if there is any error or sign whatsoever

[#8]

Thanks, good idea.
I see a lot of errors in browser console 

In requests i see only 1 error

@Andres Gorzelany 

[#9]

I can't identify anything in particular,
Do you have the chance to test on another computer with the same account?

[#10]

Thanks for reply,
We have checked that this is account dependent. Some accounts works fine some doesnt.

[#11]

Ok that's a pattern right there

Can you check the license for this user and service plans? is SharePoint enabled for this user?

[#12]

All users have the same license and applications. Sharepoint is enabled for everyone. There is a 1 second blink of excel screen at te startup and then it dissaperas. When I opened it in new window it worked for few clicks in small window. After I tried to resize window its bugged again and no longer works.