Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

ERROR WITH RECORD VIDEO (AUDIO STILL PLAYS BUT NO IMAGES)

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New Contributor

Dear MS Teams,

 

I had a meeting and recorded it. But when it saved after recording, I checked the video again and the video still plays the audio but without images from share screen (powerpoint was shared). Can you check where the problem come from? Or how to recover the full video (include audio and images) for me?

 

Scan through the attached picture below and check for me please!

 

Thanks & Best Regards,

Vy Doan

 

Vy_Doan_0-1633009193648.png

 

3 Replies
I have been recording a number of meetings successfully over the past couple of weeks in Teams.
In a meeting yesterday, two different participants were screen sharing, but the recording only shows the display from the first. It is very likely that the first sharing participant had the desktop app, while the second was using the web browser.

I organized and recorded the meeting and am currently running:
Microsoft Teams Version 1.4.00.26376 (64-bit). It was last updated on 9/27/2021.

Hello @Vy_Doan There have been some reports of people having recording screen issues when they use the PowerPoint live feature instead of just sharing the desktop.

@TammySikma well I have no idea, during the meeting, screen share is still worked, people still see the every slides of the power point, but when I check the record, just only audio. And I used this many times on web brower and desktop app for recording, this is the first time having this error.