Mar 20 2020 01:46 AM
Hi,
I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringing joins, the user's camera then freezes. You can hear them fine but the camera is just frozen. The person's camera they have called works fine though and doesn't freeze.
I have tried uninstalling the in built camera & driver on the laptop & then re-installing, this has worked on a few occasions but then the users report it has frozen again. I have also tried uninstalling Teams & re-installing but this hasn't resolved the issue either. I've checked for any driver updates relating to the camera but it's all up to date.
I'm not too sure what is causing the issue as it's not happening to every user, only a handful. They are all using the same laptop make & model - HP Elitebook 840 G3.
Does anyone have any other ideas to try and fix this issue?
Oct 09 2020 02:12 AM
@Christian_Stokes This solution I found works for me. Hallelujah!
Here is another effective way to fix Windows 10 Webcam freezes problem
source: https://windows101tricks.com/webcam-freezes-windows-10/
Nov 05 2020 02:29 AM
Hi, I have the same issues with X395 and windows 10 ver 1909.
I tested the following:
Next days I will test win10 ver 2004
I still experience camera freezes when I share desktop with microsoft teams.
I suspect it is something related to interaction of TEAMS with video driver as when it happens I get a blank screen for a second like when the monitor resync if you change video resolution.
Nov 19 2020 04:49 AM
Changing the reg worked for me.
1) Open MS Teams settings and go to devices
2) If the Camera preview is working normally it may be another issue. If it freezes also please go to Step 3
3) Open Regedit
4) go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
5) Right click Platform and click export This will create a backup
6) Right click and click REG_DWORD 32 bit
7) Enter EnableFrameServerMode Press Enter
8) Open the EnableFrameServerMode object by double-clicking
9) Make sure the data is set to 0
10) Reboot the system (This sometimes does not need to be done)
11) Open the Teams Settings and test the video preview if its working let the user test a video call
Nov 19 2020 04:51 AM
Nov 19 2020 04:52 AM
@James_Coates would you have a solution for Mac users?
Nov 19 2020 05:13 AM
Nov 24 2020 02:40 AM
That's fixed it:-) Creating the new registry key through regedit sorted the issue with a work colleague's laptop where the camera (and separate USB camera) was freezing in Teams and Zoom. Many thanks.
Nov 26 2020 04:39 PM
Hi,
I have freeze problem on external UVC device attached to a notebook, built-in camera works well without any problem.
Thanks to forum, many great suggestions. But sadly the registry tweak not work for me.
After some registry tweak tests, this registry tweak solved my problem.
Here is how I fix my UVC device freeze problem (occurred in Camera App, Microsoft Teams, Skype).
Hope this help.
FNKC
Dec 16 2020 01:53 PM
@fnkc Thank you for the suggestion. I had this issue come up on another machine last week and this helped.
The only difference I am aware of with this machine, is this user is on a domain account. Could this make a difference when making changes in registry?
Jan 29 2021 07:34 AM
Feb 05 2021 08:12 AM
This issue can be resolved in Command Line using an elevated command. Launch CMD as administrator and then type the following command:
chkdsk /f/r
and then it will tell you that it will need to run at the next boot and want to know if that is okay. Say Y
then restart the machine.
Before doing, it is best to ensure you have your machine up to date with windows and system updates, depending on the type of device you are using, just to ensure drivers are updates, etc. But the chkdsk /f /r command will fix the issue for you.
Once you restart the machine, be patient, it's going to look like a command line screen and/or will have some copy along the bottom of your screen for a bit as it's cycling through all the file directories, RegEdit, etc. it can take 20- to over an hour to complete depending on your system
Feb 09 2021 03:09 AM
@fnkc
We have deployed about 700 Users with Teams and most of them have the Issue with camera freezing.
So your Registry does the trick.
Everyone of my Users are now happy.
Why does Microsoft intruduce an Decoding Engine for Default, so that the gpu doesn't do it?
Mar 02 2021 07:27 AM
Apr 14 2021 04:53 AM
Apr 29 2021 08:34 AM
super easy fix
This issue can be resolved in Command Line using an elevated command. Launch CMD as administrator and then type the following command:
chkdsk /f/r
and then it will tell you that it will need to run at the next boot and want to know if that is okay. Say Y
then restart the machine and let it run its system checks and processes. be patient.