Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

jibe810

Copper Contributor

Sep 02, 2020

Christian_Stokes

We have noticed same kind of problem with Microsft Teams. During a video call, when the user starts sharing a document, few secs after, his own video image freezes.

We have noticed this problem on Lenovo T495s models (win 10 build 1909 or 2004), and it can be easily reproducted.

Thi only way to "repair" the video is to exit completely Microsoft Teams and then restart it (no need to reboot the PC)

sharpycl

Copper Contributor

Sep 17, 2020

FYI - The registry edit recommended earlier in this post worked for a user I just applied the fix to.

jibe810
Copper Contributor
Sep 17, 2020
sharpycl Sorry, I cannot find the registry edit in a previous post you are mentionning.

I have applied the latest camera firmware patches from lenovo for may T495S, but the freeze still occured
- sharpycl
  Copper Contributor
  Sep 17, 2020
  jibe810 The answer to this thread has a link you can navigate to. There you will find instructions on how to edit the registry to fix this issue. I pasted the link below. Hope this helps.
  
  https://windows101tricks.com/webcam-freezes-windows-10/
  - Maglez
    Copper Contributor
    Sep 18, 2020
    Still waiting for a solution for Mac 😞