Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

James_Coates

Copper Contributor

Nov 19, 2020

Changing the reg worked for me.

1) Open MS Teams settings and go to devices

2) If the Camera preview is working normally it may be another issue. If it freezes also please go to Step 3

3) Open Regedit

4) go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform

5) Right click Platform and click export This will create a backup

6) Right click and click REG_DWORD 32 bit

7) Enter EnableFrameServerMode Press Enter

😎 Open the EnableFrameServerMode object by double-clicking

9) Make sure the data is set to 0

10) Reboot the system (This sometimes does not need to be done)

11) Open the Teams Settings and test the video preview if its working let the user test a video call

James_Coates

Copper Contributor

Nov 19, 2020

Also try this

1) Close Teams from the system tray
2) Click start
2) Type Teams
3) Right click > Run As Administrator
4) login
5) Close Teams from the system tray
6) Open teams normally

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Camera freezes in Teams

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