Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

fnkc

Copper Contributor

Nov 27, 2020

Christian_Stokes

Hi,

I have freeze problem on external UVC device attached to a notebook, built-in camera works well without any problem.

Thanks to forum, many great suggestions. But sadly the registry tweak not work for me.

After some registry tweak tests, this registry tweak solved my problem.

Here is how I fix my UVC device freeze problem (occurred in Camera App, Microsoft Teams, Skype).

Press Windows + R, type regedit and ok to open the windows registry editor.
Navigate to the this key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\HardwareMFT\EnableDecoders
Double-clicks and modify REG_DWORD value to "0".
Close registry editor, and restart windows to take effect the change.

Hope this help.

FNKC

KS_Admin_EST

Copper Contributor

Feb 09, 2021

fnkc
We have deployed about 700 Users with Teams and most of them have the Issue with camera freezing.
So your Registry does the trick.
Everyone of my Users are now happy.
Why does Microsoft intruduce an Decoding Engine for Default, so that the gpu doesn't do it?