03-31-2020 04:50 PM
03-31-2020 04:50 PM
My camera never works on the app. In any other applications my camera works normally (e.g.: camera app, Firefox browser, whereby, zoom, etc). Is there someone with this problem? I've tried many fixes on the internet. An screenshot of the error with my camera model:
04-01-2020 11:23 PM - edited 04-01-2020 11:24 PM
Same issue here too. I have 4 Windows 10 Pro computers (1Laptop, 3 Tablets) and all have exactly the same issue and same error when running the /TestCall in Teams. All 4 Computer built-in cameras work with no issue in Skype, or the Camera app and no issue in Device Manager.
Yes, Teams Desktop Client.
04-03-2020 02:41 PM
I have this problem as well. The camera itself works with the Camera app. Teams doesn't appear to attempt to initialize the camera, as its light doesn't turn on but Teams just shows a black preview. This is with the built-in camera, but It behaves the exact same way with an external (USB) camera.
04-04-2020 08:05 AM
I tried the same experiment with my on-board camera and a USB camera. I found that the cameras worked with all other apps, including camera and Skype, but didn't work the Teams app.
The Teams web-site did allow me to use video. Also, I switched to another computer, and the same USB camera worked. This is very odd. One small note: I am using an Insider Preview on the machine that the app is showing the "black preview".
04-04-2020 10:39 AM
I too I'm using Insider preview Build 19592 and I think that's where it started but I cannot go back a build. I looked at my other laptop that is on build 19587 and the camera is working fine in Teams /testcall. Could draw a conclusion that it is an insider preview build issue but need others in this group to confirm if they are using IPB 19592.
04-06-2020 12:56 PM - edited 04-06-2020 12:58 PM
This is a reported issue with 19592:
"[ADDED 4/2] We’re working on a fix for an issue causing webcams to not function correctly when attempting to make a video call in Microsoft Teams. The webcam should be unaffected when using Microsoft Teams via the browser."
05-07-2020 03:15 AM
I am having the same issue... On desktop app camera doesn't work. Furthermore, when I use Teams my camera is disabled for all other programs. In order to restore it, I have to update my camera drive. Hence, it not only does not work, but it actually messes up my camera drive.