Mar 21 2022 08:15 AM
Mar 21 2022 08:15 AM
A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyone come across this before and is it possible to stop it. It's the entries which start +44 that are the issue. There's no actual chat
Mar 31 2022 08:14 AM - edited Mar 31 2022 08:15 AM
Environment: 3rd Party VOIP via Teams.
Incoming call queue calls drops either the number or "Just me" as a new chat.
Not only affecting our staff, but clients we resell to as well.
@Microsoft Support please sort this, Our phones are off the hook with complaints.
Mar 31 2022 08:15 AM
Mar 31 2022 09:02 AM - edited Mar 31 2022 09:02 AM
What a load of BS - that smells of someone who doesn't want to investigate further!
How do you chat with someone who has made a normal telephone call! Also, if it is a new feature, why only roll it out to the desktop client, not the web!
Mar 31 2022 08:38 PM
@KevinJParker - A feature that can't be used by maybe 50% of the callers? Classic Microsoft feature.
Any other confirmation from Microsoft that this is a feature rather than a bug? Our receptionists are starting to see it since they're Direct Routing call queue agents.
Apr 01 2022 06:39 AM
Apr 01 2022 08:21 AM - edited Apr 01 2022 08:22 AM
I have been following along for a while, experiencing the same issues, following the same trouble shooting. There are a couple things that I have found that I haven't seen mentioned.
I have the Teams Mobile app, and it shows the same multitude of "Just Me" or number titled chats. So I am getting the same response on my phone.
Also, I have noticed a change when answering phone calls. Instead of answering and going to the generic figure in the dialog box of the call, I now am often seeing my own picture and it says "Waiting for others to join the call...", even though I am actively talking with the caller. Not sure if that is related or not, but it is there.
I would like to know who supposedly asked for this "feature" for it to be something important enough for Microsoft wanted to bless us with. (Heavy sarcasm font enabled)
Apr 04 2022 09:02 AM
Apr 05 2022 07:56 AM
Apr 06 2022 05:01 PMSolution
Apr 07 2022 01:34 AM