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laythingy59's avatar
laythingy59
Brass Contributor
Mar 21, 2022
Solved

Calls appear in chat history

Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
calling
  • Ian Lord's avatar
    Ian Lord
    Apr 07, 2022
    Hi All,

    The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.

    Cheers,
    Ian
KevinJParker's avatar
KevinJParker
Copper Contributor
Mar 31, 2022
I have been advised by Microsoft that this is a new feature! Not sure we actually want it?! There also appears to be no way to turn this feature off. The response I received on my ticket is:

I would like to inform you that incoming call queue number showing in chat tab on Teams client is a new feature in teams client.

This new feature will allow call queue agent to chat with customers.

This is to inform you that incoming call queue number in chat tab is an expected behavior and Microsoft are working to enhance users experience in Teams client.

Best Regards

Hammed

Microsoft 365 Support Engineer
IplayanITguyonTV's avatar
IplayanITguyonTV
Copper Contributor
Mar 31, 2022
I received an even more bogus response than that.
  • KevinJParker's avatar
    KevinJParker
    Copper Contributor
    Apr 01, 2022

    IplayanITguyonTV Interesting. What did they tell you?

     

    I have gone back to Hammed to ask for more information about this new 'feature'? How are we supposed to use it? Why isn't it in the web version? etc

    • IplayanITguyonTV's avatar
      IplayanITguyonTV
      Copper Contributor
      Apr 01, 2022
      It may just be a generic thing they say when they open the case. Surely I am going to get something else. I just know I waited all day for this:
      Hope you are doing good.

      Thank you for contacting Microsoft Support. My name is Jyotish. I am the Support Professional who will be working with you on this Service Request.

      I am providing you with a copy of our scope agreement below for this support request. It details what I will focus on and under what specific conditions we will consider the request resolved.

      If the Microsoft products involved are found to be working as intended, or the cause of the issue is determined to be the result of a third-party application, we will assist in finding a resolution. However, if no solution can be found this support request will be considered resolved.

      Root cause analysis are not covered on this level of support but we will provide clarification as much as we can in best effort.

      If you have any questions or concerns, please let me know.

      Thank you for choosing Microsoft.

      I responded to this and I have yet to hear a thing...

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