Forum Discussion
Calls appear in chat history
- Apr 07, 2022Hi All,
The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.
Cheers,
Ian
I would like to inform you that incoming call queue number showing in chat tab on Teams client is a new feature in teams client.
This new feature will allow call queue agent to chat with customers.
This is to inform you that incoming call queue number in chat tab is an expected behavior and Microsoft are working to enhance users experience in Teams client.
Best Regards
Hammed
Microsoft 365 Support Engineer
- eddiechatburnMar 31, 2022Copper Contributor
What a load of BS - that smells of someone who doesn't want to investigate further!
How do you chat with someone who has made a normal telephone call! Also, if it is a new feature, why only roll it out to the desktop client, not the web!
😂🤣😂 - IplayanITguyonTVMar 31, 2022Copper ContributorI received an even more bogus response than that.
- KevinJParkerApr 01, 2022Copper Contributor
IplayanITguyonTV Interesting. What did they tell you?
I have gone back to Hammed to ask for more information about this new 'feature'? How are we supposed to use it? Why isn't it in the web version? etc
- IplayanITguyonTVApr 01, 2022Copper ContributorIt may just be a generic thing they say when they open the case. Surely I am going to get something else. I just know I waited all day for this:
Hope you are doing good.
Thank you for contacting Microsoft Support. My name is Jyotish. I am the Support Professional who will be working with you on this Service Request.
I am providing you with a copy of our scope agreement below for this support request. It details what I will focus on and under what specific conditions we will consider the request resolved.
If the Microsoft products involved are found to be working as intended, or the cause of the issue is determined to be the result of a third-party application, we will assist in finding a resolution. However, if no solution can be found this support request will be considered resolved.
Root cause analysis are not covered on this level of support but we will provide clarification as much as we can in best effort.
If you have any questions or concerns, please let me know.
Thank you for choosing Microsoft.
I responded to this and I have yet to hear a thing...
- Jen_BarberApr 01, 2022Copper Contributor
KevinJParker - A feature that can't be used by maybe 50% of the callers? Classic Microsoft feature.
Any other confirmation from Microsoft that this is a feature rather than a bug? Our receptionists are starting to see it since they're Direct Routing call queue agents. - NatSolarApr 08, 2022Copper Contributor
KevinJParker do not want this feature. what a waste of time. Needs to be an option only that needs to switched on if required.