Forum Discussion
Calls appear in chat history
Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
- Hi All,
The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.
Cheers,
Ian
I have been advised by Microsoft that this is a new feature! Not sure we actually want it?! There also appears to be no way to turn this feature off. The response I received on my ticket is:
I would like to inform you that incoming call queue number showing in chat tab on Teams client is a new feature in teams client.
This new feature will allow call queue agent to chat with customers.
This is to inform you that incoming call queue number in chat tab is an expected behavior and Microsoft are working to enhance users experience in Teams client.
Best Regards
Hammed
Microsoft 365 Support Engineer
I would like to inform you that incoming call queue number showing in chat tab on Teams client is a new feature in teams client.
This new feature will allow call queue agent to chat with customers.
This is to inform you that incoming call queue number in chat tab is an expected behavior and Microsoft are working to enhance users experience in Teams client.
Best Regards
Hammed
Microsoft 365 Support Engineer
KevinJParker - A feature that can't be used by maybe 50% of the callers? Classic Microsoft feature.
Any other confirmation from Microsoft that this is a feature rather than a bug? Our receptionists are starting to see it since they're Direct Routing call queue agents.
