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Calls appear in chat history
Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
- Hi All,
The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.
Cheers,
Ian
Hi all,
We are having the same issue.
Can anyone provide a ticket number as I would like to log one too and attach that number to mine so the agent I speak to has a clue as to what to do.
Thanks
I logged it with Microsoft yesterday, Ticket Case #: 30660414 - however I'm not sure how much help it would be, the Microsoft Agent I'm dealing with is currently telling me it's a Computer \ User profile issue and I need to get them to use a new local account. I pointed him to this thread showing we're not the only people with this issue.
- Interestingly there maybe something in what the Microsoft agent is saying. I've got two accounts having this issue where I got them to login to Teams on my computer (I don't have the issue) - then sign back in to their computer and they no longer seem to be having the issue. Need to monitor a bit more and do more testing to be sure it's fixed for them but it's looking promising.
- How is the monitoring on this going? I am wonder if it worked for your users.
- Turned out that the issue wasn't resolved for my users. It's a little bit strange as I don't get the issue on my machine, I can log in to the same call queue's and take calls but don't get the chats and when I get users to login to my machine they don't appear to get the issue either - however once logged back on to their own machines, despite my initial test calls not generating chats they later reported that they were still getting them.
As advised above the Microsoft agent I was dealing with has advised that it's a bug, that they say a fix should be applied for in the next 4-6 weeks.
- The Microsoft Agent has now confirmed that this is a known bug, and advised that a Fix is expected to be rolled out to all tenants in the next 4-6 weeks.