SOLVED

Caller ID Names (CNAM) support for Auto Attendant and Call Queues

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New Contributor

Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the following roadmap would also address this major issue??

 

Reverse Number Lookup Enhancements (Q3 CY2020)

https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=64405

 

It's also listed on the UserVoice Forum marked as 'Try this instead'. Telling us on Feb 2020 to upgrade the phone firmware to the latest version, but that also doesn't address the issue.

 

Display incoming caller Id when callers dial a call queue:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37800577-display-incoming-call...

 

I also have a case open with MS Support (21101861) which I just got the following response:

 

The call transferred from Auto Attendant to the below will not show the caller name of the caller only the telephone number. This is by design behavior
• Operator
• Teams user
• Call queue

 

This has been the #1 complaint about deploying the Teams Phone system and seems like it would be a basic feature of any phone system currently. I know I just missed the AMA last month for Teams but is there anyone on this forum that can help get this on the roadmap or know Alex (Teams Engineering, Microsoft Teams) on UserVoice to perhaps change the 'Try this instead' to something else, somehow I feel like making it that status takes it off the radar of the Teams Development team.

 

Thanks!!

Jason

3 Replies
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Best Response confirmed by ITSourcePro (New Contributor)
Solution

Hello @ITSourcePro   I passed your comments along to the Calling program manager and his response was "It's a great feature request, I'll bug it."  Thank you for taking the time to express your thoughts.

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@ThereseSolimeno Any way we can get an update from the calling program manager on this request? Thanks! This is a heavily desired request within our Organization.

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