Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
ITSourcePro What is strange for us is that I see the CNAM and everything as expected on the Teams Desktop client, but not on the Yealink MP 56 phone. Caller ID on the desktop is great, it shows Call for XYZ Calling Queue, then below that the CLID and CNAM (confirmed - these are not callers in our AD). At the same time, the Yealink just shows "Unknown Caller for [our company name] and the CLID". How strange is that? Clearly Teams is receiving and passing the information. I have no idea why it is different on the handset.
charlesbw I have noticed the exact same thing. I have a Polycom phone, and the desktop app shows more than the phone does. However, this is for a user line for me. If I want this information to show that comes from a Service line, in other words, one that goes through an Auto Attendant, Call Queue, or both, you get nothing. This is what drives my customer nuts that have Teams Phone.
- Same issue at the main topic - Any update on this? It's been almost 2 years of us using Teams and we still only get Caller ID CNAM if someone directly dials a user's teams' number. If it hits our Main attendant and transfers to an extension or to a call queue, we only see the number. No name. We had planned on offering Teams voice to clients but because of this none of them would accept it.
LWILLITS Nothing has changed. Desktop app shows name and number, which is great, but the mobile app only shows number and Poly phone only shows number. I guess if you use a Direct Routing service, it works like it should, but my customer base are all very small companies and the simplicity of using Microsoft's Calling Plans is what they want. I don't actively sell Teams phone because of this. I will only discuss if the customer comes to me, and then I explain how poorly Caller ID works and they have to OK it before I will go any further.
