Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the f...
ITSourcePro any updates on this issue?
pico1 Call queues - together with CNAM based lookup of the contact have started working in the Dynamics 365 embedded dialler in the past few days. So, it looks like it is now working under the hood and it is probably worth playing around with your specific scenario to see if you can make it work.
