Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the f...
ScottFromTeamsCalling Any word on the implementation of CNAM support with service numbers?
I'm in the same boat... it's always sad when such a basic functionality seems to linger for... well, so long as this. Adding my voice to the chorus. Currently nothing comes through the autoattendant.
- I have the same problem, and it also affects the use of inbound calling using MS Teams integration with Dynamics 365- record pop works fine when the call is direct to the users number but, there is no CNAM to pop the record when the call is handled via a call queue. Very annoying and a huge limitation.
I now have 13 call queues with no incoming caller ID.
My users constantly give me grief that we should have stayed on RingCentral just because of this caller ID issue.
