Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
charlesbw I have noticed the exact same thing. I have a Polycom phone, and the desktop app shows more than the phone does. However, this is for a user line for me. If I want this information to show that comes from a Service line, in other words, one that goes through an Auto Attendant, Call Queue, or both, you get nothing. This is what drives my customer nuts that have Teams Phone.
LWILLITS Nothing has changed. Desktop app shows name and number, which is great, but the mobile app only shows number and Poly phone only shows number. I guess if you use a Direct Routing service, it works like it should, but my customer base are all very small companies and the simplicity of using Microsoft's Calling Plans is what they want. I don't actively sell Teams phone because of this. I will only discuss if the customer comes to me, and then I explain how poorly Caller ID works and they have to OK it before I will go any further.
- For us, neither app if transferred from a Main attendant or call queue will show a name unless we have added it to our contacts or is already in our contacts. Now if you call a user's Teams number it works as it should, CNAM and number shows in app. (i haven't tested this on the phones however nor mobile). I agree however, in the US we are used to CNAM caller id because we have databases of it. Other countries do not. We also are not recommending to customers unless asked and we tell them about this. Not one has gone forward. They would like to as they use teams for meetings and conversations, but it's a deal breaker.