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Audio Poor Quality

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New Contributor

The quality of my sound (especially my mic) is REALLY Poor.  Same equipment is no issue in Zoom.  Any ideas?

8 Replies
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By mic you say that other people complain about how you are sounding?
the speaker sound bad to?
What kind of speaker/mic device do you have?
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@adam deltinger-- Sorry for not being clear.   Connected with"  Logitech BRIO HD camera (with audio disabled) and a pair of Apple Buds (wired).  With both Zoom and with the old SFB, call quality was great.  I was clear, and I could hear others clearly.  With TEAMs, when I test the call quality, and when in a live call, there is tremendous white noise and I sound very muffled.  I have tried multiple settings/configurations to no avail.  

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Can you verify that the sound gets better with any other device / headset you have?

Does other users have issues with bad sound quality also?

Are you using the web app or the desktop client?
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@adam deltinger-- I have two sets of the same Apple headphones (sorry nothing else to test with) and both are equally poor.  Other users are not nearly as bad as I am (I hear some white noise with them at the start of their calls but it seems to get better during the call).  I have tried both the web app and desktop client.

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I’m thinking if this could related to the network! Have you tried doing a call from other network location? How about other people? Are they on the same location?

There’s no guarantees apple AirPods will sound great! That’s why they have certified devices for Teams! Although they should work ok! If used a pair myself in Teams calls
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@CindyGibson what is it like when you use the laptop as the mic rather than the airpods? What if you use Teams in Chrome rather than the desktop version?

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@CindyGibson 

Are you an admin in your Teams portal?  You can find a lot of call history detail in the portal now.  We use it to diagnose call quality issues quite a bit.  

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@CindyGibson 

 

Hi Cindy,

 

Did you ever find a solution to this, I have a customer with this exact same issue, different hardware has the same issue and all work fine in Zoom and Discord. Only affects one user and I've tried multiple locations / network connections with no change. Issue persists in browser and in client but only affects Teams.

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