Jul 09 2019 10:01 AM
Jul 09 2019 10:08 AM
Jul 09 2019 10:13 AM
@adam deltinger-- Sorry for not being clear. Connected with" Logitech BRIO HD camera (with audio disabled) and a pair of Apple Buds (wired). With both Zoom and with the old SFB, call quality was great. I was clear, and I could hear others clearly. With TEAMs, when I test the call quality, and when in a live call, there is tremendous white noise and I sound very muffled. I have tried multiple settings/configurations to no avail.
Jul 09 2019 10:22 AM
Jul 09 2019 10:35 AM
@adam deltinger-- I have two sets of the same Apple headphones (sorry nothing else to test with) and both are equally poor. Other users are not nearly as bad as I am (I hear some white noise with them at the start of their calls but it seems to get better during the call). I have tried both the web app and desktop client.
Jul 09 2019 11:43 AM
Feb 18 2020 06:00 PM
Did you ever find a solution to this, I have a customer with this exact same issue, different hardware has the same issue and all work fine in Zoom and Discord. Only affects one user and I've tried multiple locations / network connections with no change. Issue persists in browser and in client but only affects Teams.
Jul 28 2020 05:34 AMSolution
My solution was to get a certified teams headset. Zero issues since I did that. The model I picked was the Blackwire C435-M for Microsoft. (It ran about $100). It is not wireless, but I may try that in my next tech purchase. I had tried a Jabra that was supposed to switch between computer and iPhone and I had a lot of problems with that and returned it. I think the Teams Certified rating on the hardware might be key to finding one that works well across the different platforms. Hope you can resolve your issues.
Jul 29 2020 02:58 PM
@CindyGibson - receiving the same issue. Just installed a new webcam/mic combo, have used 2 different headsets, 2 different earbuds, and they all sound terrible. Did a video conference call with 6 others, and even their audio quality was terrible. Tried a zoom call with all these devices, and they all sound great. At this point I just think its the software being a pos.
Jul 30 2020 01:55 PM
lol.. This is listed as "Best Response" - Paying $100 dollars for a headset specifically for teams? That definitely not a solution. Oh well. Just going to make sure to not use teams for this in the future.
Jul 31 2020 06:39 AM
LOL on your comment. BUT the headset I got is not specific to Teams. It works with Teams, Zoom, BlueJeans, GoToMeeting without any issues. Only issue I have is that I am still hardwired into my computer. I am going to try a wireless (but certified) device next. I though $100 was a reasonable investment to sound professional in a Work-From-Home situation.
Aug 06 2020 08:41 PM
Hi I have some done digging and check this out...
This morning I was listening to some music on my computer and then joined a teams video chat. As soon as I entered the call the audio quality on my music dropped right down - \
Somehow, teams is affecting the audio quality on the entire device - which in turns results in really poor audio when you share from desktop.
As soon as I close the teams chat BOOM audio comes clean again...
See attached link - this is a prime example of what’s happening to the audio
When you start a video call teams actually changes the entire sound settings from 48k to 16k mono!!