07-09-2019 10:01 AM
07-09-2019 10:08 AM
07-09-2019 10:13 AM
@adam deltinger-- Sorry for not being clear. Connected with" Logitech BRIO HD camera (with audio disabled) and a pair of Apple Buds (wired). With both Zoom and with the old SFB, call quality was great. I was clear, and I could hear others clearly. With TEAMs, when I test the call quality, and when in a live call, there is tremendous white noise and I sound very muffled. I have tried multiple settings/configurations to no avail.
07-09-2019 10:22 AM
07-09-2019 10:35 AM
@adam deltinger-- I have two sets of the same Apple headphones (sorry nothing else to test with) and both are equally poor. Other users are not nearly as bad as I am (I hear some white noise with them at the start of their calls but it seems to get better during the call). I have tried both the web app and desktop client.
07-09-2019 11:43 AM
02-18-2020 06:00 PM
Did you ever find a solution to this, I have a customer with this exact same issue, different hardware has the same issue and all work fine in Zoom and Discord. Only affects one user and I've tried multiple locations / network connections with no change. Issue persists in browser and in client but only affects Teams.
07-28-2020 05:34 AMSolution
My solution was to get a certified teams headset. Zero issues since I did that. The model I picked was the Blackwire C435-M for Microsoft. (It ran about $100). It is not wireless, but I may try that in my next tech purchase. I had tried a Jabra that was supposed to switch between computer and iPhone and I had a lot of problems with that and returned it. I think the Teams Certified rating on the hardware might be key to finding one that works well across the different platforms. Hope you can resolve your issues.
07-29-2020 02:58 PM
@CindyGibson - receiving the same issue. Just installed a new webcam/mic combo, have used 2 different headsets, 2 different earbuds, and they all sound terrible. Did a video conference call with 6 others, and even their audio quality was terrible. Tried a zoom call with all these devices, and they all sound great. At this point I just think its the software being a pos.
07-30-2020 01:55 PM
lol.. This is listed as "Best Response" - Paying $100 dollars for a headset specifically for teams? That definitely not a solution. Oh well. Just going to make sure to not use teams for this in the future.
07-31-2020 06:39 AM
LOL on your comment. BUT the headset I got is not specific to Teams. It works with Teams, Zoom, BlueJeans, GoToMeeting without any issues. Only issue I have is that I am still hardwired into my computer. I am going to try a wireless (but certified) device next. I though $100 was a reasonable investment to sound professional in a Work-From-Home situation.
08-06-2020 08:41 PM
Hi I have some done digging and check this out...
This morning I was listening to some music on my computer and then joined a teams video chat. As soon as I entered the call the audio quality on my music dropped right down - \
Somehow, teams is affecting the audio quality on the entire device - which in turns results in really poor audio when you share from desktop.
As soon as I close the teams chat BOOM audio comes clean again...
See attached link - this is a prime example of what’s happening to the audio
When you start a video call teams actually changes the entire sound settings from 48k to 16k mono!!