Oct 17 2023 05:37 AM - edited Oct 17 2023 05:58 AM
I'm using:
- Jabra Evolve 20
- Windows 11 Enterprise (22H2)
- Teams Version 1.6.00.27573 (64-bit)
When you end a call, the microphone remains linked to Teams. So much so that the Jabra's green light is still on and the computer audio is not stereo.
A while ago I always used it without any problem.
Today, to be able to solve the problem, I have to unplug the Jabra and put it back on or restart Teams.
Oct 17 2023 06:33 AM
Hello, @tiagofaustinoacc
welcome to the Microsoft community, My name is Yakubu Suleman I'll be happy to help you today;
I understand you are having issues with your Jabra Evolve headset, and upon checking your teams version, i can see it is not the latest version of teams, Kindly see latest version of teams below and also carry out the below troubleshooting step and revert with the behaviour
Your operating system, specifically Windows, will sometimes block Microsoft Teams from accessing your microphone. If you see this as the case, you need to manually grant Microsoft Teams permission straight from your PC’s settings.
Another fix you can try is to check your device settings on your Microsoft Teams. You need to confirm if your Microsoft Teams app is set with the correct microphone. Follow these steps to configure your settings:
Having the latest version of Microsoft Teams is necessary to ensure the app is working splendidly. Software updates fix bugs from the previous version and patch security vulnerabilities. Microsoft Teams automatically updates whenever there’s a new version available, but sometimes you may need to check them manually.
The web app version of teams is a great alternative to get into your online meetings without delay if your Teams desktop app is acting wonky. But first, you need to set the necessary permissions that allow the browser to use your microphone:
Did any of the fixes above work? If not, there’s always the option to reinstall your Microsoft Teams if your microphone is still not working.
Once the installation is complete, log in with your credentials and make a test call. The microphone should work by now. If not, there’s a big possibility that it is a hardware issue. Try using a different device to ensure.
I believe this helps
Regards.