Following our recent article on "whats new In Teams", we are excited to announce Microsoft’s partnership with RealWear, maker of ruggedized head-mounted wearable devices that support digital transformation in industrial environments such as manufacturing, utilities, wind power and oil & gas. This partnership brings together RealWear devices and Microsoft Teams for the Firstline Workers to deliver a purpose-built experience for field service in safety-critical environments.
Image of both RealWear devices HMT-1 and HMT-1Z1
Many field service tasks by firstline workers need them to be 100% hands-free and yet collaborate remotely with an expert for a more efficient repair or fix. RealWear’s voice-operated Android platform integrated with Teams allows field workers to video call with remote experts and show what they see and hear in real-time. This accelerates the time to resolve issues and reduces the risk of expensive downtime, which is especially helpful given current travel restrictions.
Image shows the work flow between Firstline worker and Remote Expert
Microsoft Teams on RealWear is built on the same secure & compliant services that power Teams across Desktop, Mobile or Room Systems – meaning Field Workers & Remote Experts no longer need separate applications or logins for remote assistance. For organizations that use Teams for communication and RealWear hands-free devices for Field Service, this means a reduced management overhead for IT Admins while delivering a simpler experience for remote experts & field workers.
Image show the view experience on the RealWear device
RealWear offers an eyepiece that is an adjustable micro-display that appears like a 7" tablet, for very clear viewing. This allows the field worker to share what they are seeing with remote experts at various locations. RealWear also offers workers voice commands in 12 languages, allowing users to simply navigate Teams using only their voice. Even in high noise environments. For insights into how this experience looks like, take a look at the following demo video.
Image of the HMT-1 and three key features
HMT-1 and HMT-1Z1 features:
100% Hands Free
Unmatched noise cancelling
PPE compatible – clips onto Hard hats, ball caps, bump caps, and a variety of accessories