Apr 09 2020 05:40 AM
Apr 09 2020 06:09 AM - edited Apr 25 2020 08:40 AM
Hi @Leh_aclarkson
There is several reasons why the recording button may not appear in Teams
https://docs.microsoft.com/en-us/microsoftteams/cloud-recording
User has an Office 365 E1, E3, E5, A1, A3, A5, M365 Business, Business Premium or Business Essentials
User needs to be licensed for Microsoft Stream
User has Microsoft Stream upload video permissions
User has consented to the company guidelines, if set up by the admin
User has sufficient storage in Microsoft Stream for recordings to be saved
User has TeamsMeetingPolicy-AllowCloudRecording setting set to true
User is not an anonymous, Guest, or federated user in the meeting
So their admin will need to check these out. It could be because of the device - the Teams app on a Mac doesn't always have the functionality
Hope that answers your question!
Best, Chris
Apr 14 2020 03:49 AM
Thank you for your you're reply to my query. Today I've been working through this problem and it does look like it is the device which is the issue. The iPad is a iPad Air 2. The users account is perfectly fine as it is setup like everyone else's that currently works.
I today tried it with a member of staff and their iPad Air 2 wasn't showing the record option. We then tried it on another iPad Air 2 (his personal one off a MDM) and that didn't work either. We then installed in on a Windows 10 laptop and we were then able to see the record options and the user was able to record from the laptop. I haven't been able to find anything on any Microsoft websites to say that there is a min spec but this test proves that the iPad Air 2 just doesn't work. I also don't understand why it would not work on an iPad Air 2 as MS Stream Videos and all cloud stored videos. As it is all cloud based it shouldn't need the processing power of the iPad.
Regards
Andy