Insights disappearing from existing form

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New Contributor

Hi All,

 

Bit of a wierd issue, we have a form that has over 30 responses. Previosly the Ideas/Insights feature has shown helpful insights. 

 

However, we recently logged in to the Form again and notice that none of the questions on our form have the Insights button anymore. 

 

I am not sure how to get the Insights button/data to return/show again.

 

I have other Forms that have less responses and way more responses where the Insights button is showing. So I am unsure why this particular form has "stopped" showing the Insights data seemingly out of the blue.

 

Any ideas or suggestions?

 

3 Replies
I am having the same problem. I had 8 different forms surveys with over 200 responses each. I pinned different insights on multiple questions, but they have all disappeared. There isn't even an insights link to click on now.

@Indy9692 Thanks for replying.

 

So magically, the Insights have now returned on the particular form I was referring too. So not sure if maybe the "behind the scenes" of how Insights works was having issues, or maybe it "clears" when you edit the form, and then you have to wait until the insight service runs again - totally guessing here. 

 

Anyways, things seem to be back to normal (for now). 

Be nice to know if there is a fix for this apart from it may return with time? Anyone have any ideas? I have had a look on the internet but can't see anything to say why this is occurring? My manager spoke with me today showing me this issue with a form she is working on as a collaborator, another form she had showed the insight button and options, whereas the form she was within didn't have the insight options showing for each question/answer, Thanks for any help people may be able to give regarding this.