Q: Does Microsoft Threat Experts require something additional? A: Yes, you must purchase a Microsoft Premier Support Agreement. Contact your Microsoft Account Executive for details on this. Q: Is Microsoft Threat Experts available 24/7/365 to Monitor and support? A: Yes Q: Can contact by Telephone in case of emergency? What is the nature of communication between Customer and Microsoft Threat Experts team? A: You can request a call back and provide your phone number when opening the case. Q: How quickly Microsoft Threat Experts respond after Contacted? within an 1 hours or minutes? A: This would follow the severity level agreements defined by the Microsoft Premier organization, so they would have to provide that information to you. For example, a Severity C case is a response in 8 hours, and the A and B are faster. Q: Can we inquiry on alerts such as false , positive alerts or detection? A: :"Experts on Demand" is a service where you can ask Microsoft's cybersecurity team about any of these relevant security questions.