Change staff role grayed out

Occasional Visitor

Ad IT admin, I'm trying to change the role of some people in the staff menu but, though I have created them as viewers or administrator, they are set as "Guest" and I can't change it (grayed out).

These people have 365 Business Premium license assigned.

Thanks

Diego

2 Replies

I am having the same issue.  Please post if you found a solution.@DiegoFurlan 

 

@DiegoFurlan 

 

Took us a while to sort out the same issue.

 

We resolved it by:

 

Going to the Exchange admin center: https://docs.microsoft.com/en-us/exchange/exchange-admin-center

 

The user who was having the issue was set to a shared mailbox, and needed to be converted over to a standard mailbox. Also, once converted to a standard mailbox, we had to ensure that they were placed in the relevant group of the booking form. To edit these groups, go to exchange admin center > recipients > groups.

 

Hope this helps!

 

Hope this helps!