Jun 15 2020 06:43 AM
Ad IT admin, I'm trying to change the role of some people in the staff menu but, though I have created them as viewers or administrator, they are set as "Guest" and I can't change it (grayed out).
These people have 365 Business Premium license assigned.
Thanks
Diego
Jun 19 2020 11:52 AM
I am having the same issue. Please post if you found a solution.@DiegoFurlan
Jul 13 2020 06:51 PM
Took us a while to sort out the same issue.
We resolved it by:
Going to the Exchange admin center: https://docs.microsoft.com/en-us/exchange/exchange-admin-center
The user who was having the issue was set to a shared mailbox, and needed to be converted over to a standard mailbox. Also, once converted to a standard mailbox, we had to ensure that they were placed in the relevant group of the booking form. To edit these groups, go to exchange admin center > recipients > groups.
Hope this helps!
Hope this helps!