Change staff role grayed out

%3CLINGO-SUB%20id%3D%22lingo-sub-1463351%22%20slang%3D%22en-US%22%3EChange%20staff%20role%20grayed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1463351%22%20slang%3D%22en-US%22%3E%3CP%3EAd%20IT%20admin%2C%20I'm%20trying%20to%20change%20the%20role%20of%20some%20people%20in%20the%20staff%20menu%20but%2C%26nbsp%3Bthough%20I%20have%20created%20them%20as%20viewers%20or%20administrator%2C%20they%20are%20set%20as%20%22Guest%22%20and%20I%20can't%20change%20it%20(grayed%20out).%3C%2FP%3E%3CP%3EThese%20people%20have%20365%20Business%20Premium%20license%20assigned.%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3EDiego%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1463351%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ebooking%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ERoles%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1477724%22%20slang%3D%22en-US%22%3ERe%3A%20Change%20staff%20role%20grayed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1477724%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20issue.%26nbsp%3B%20Please%20post%20if%20you%20found%20a%20solution.%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F699642%22%20target%3D%22_blank%22%3E%40DiegoFurlan%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Ad IT admin, I'm trying to change the role of some people in the staff menu but, though I have created them as viewers or administrator, they are set as "Guest" and I can't change it (grayed out).

These people have 365 Business Premium license assigned.

Thanks

Diego

2 Replies

I am having the same issue.  Please post if you found a solution.@DiegoFurlan 

 

@DiegoFurlan 

 

Took us a while to sort out the same issue.

 

We resolved it by:

 

Going to the Exchange admin center: https://docs.microsoft.com/en-us/exchange/exchange-admin-center

 

The user who was having the issue was set to a shared mailbox, and needed to be converted over to a standard mailbox. Also, once converted to a standard mailbox, we had to ensure that they were placed in the relevant group of the booking form. To edit these groups, go to exchange admin center > recipients > groups.

 

Hope this helps!

 

Hope this helps!