Dec 06 2016 05:27 AM
All of a sudden, I have a small green Question Mark "?" over the profile photo that displays in the top right corner of the Office Suite Bar. Does anyone know what this signifies?
Jan 24 2017 06:20 AM
This showed up for me after I changed my password. It seems to have something to do with my having two clients (desktop, Android) and not being signed in on both.
Jan 24 2017 06:32 AM
Nope, that wasn't it. I logged back in on the Android client but the question mark persists.
Jan 24 2017 08:53 AM
This issue just started appearing in our environment this morning so if anyone has any idea what this is and how to address would love to be included.
Jan 24 2017 10:49 AM
Same problem on our tenant, although I only see is using Windows 10 (office 216) not on my Windows 7 (office 2010) client?
Jan 25 2017 01:51 AM
Same for us, showing a question mark in SharePoint Online, but green in OWA. Started yesterday.
Jan 25 2017 06:25 AM
Opened simultaneously the same SPO home page and have
Edge:
Opera Neon:
Jan 25 2017 06:29 AM
Please notice that in Edge you have the question mark, while in Opera Neon you have the grey vertical bar.
IMHO in both cases the meaning is the same: you are in a service (i.e. SPO) which is not able to determine your Skype presence.
Jan 25 2017 06:30 AM
And for Exchange related apps both browsers shows exactly the same - photo in circle and small grey circle like Skype status
Jan 25 2017 06:33 AM
This should mean you are not present in Skype for Business.
Try to login and you should see a small green circle instead.
Jan 25 2017 06:36 AM
Yes, exactly, Skype status is not determined in all cases, but the behavious how to show that depends not only on app, but on browser as well
Jan 25 2017 06:42 AM
To summarize:
Jan 25 2017 06:46 AM
Jan 25 2017 06:48 AM
The second doesn't work with me - i'm always on in Skype for Business (desktop and 2 mobiles), but OWA shows grey circle.
Desktop client:
Jan 25 2017 06:49 AM
In my case, Skype for Business is showing me as Available, SPO shows the ? and Outlook Web services all show the empty circle,
Jan 25 2017 07:51 AM
In my case, this is OWA (in Edge):
and this is ODFB (in Edge):
i.e. exactly as expected.
BTW, when in OWA it shows a grey circle, can you please click on the photo and open the menu? Which is the Skype status?
Jan 25 2017 08:30 AM
Jan 25 2017 08:45 AM
It's also undefined (empty circle). I may change it on any status from the menu, but after the refresh it goes back - undefined in both places
Jan 25 2017 08:55 AM
Hi Sergei, sorry to hear this: in my case, as I already said, everything is working properly.
Anyway, for the sake of this discussion, I would stress that while the empty (i.e. grey inside) circle in OWA (and other EXO related web UIs) is certainly a bug (if the actual Skype presence is green), instead the question mark in SPO related web UIs is, at the moment, "normal".
Just my 2 cents...
Jan 26 2017 11:20 PM
I can also confirm that we`ve had this question mark in SP Online for the last two days although Skype shows the correct status. It seems there`s not too many people talking about this at the moment. Has anybody learned something new?