May 15 2020
08:37 AM
- last edited on
Apr 01 2022
09:41 AM
by
TechCommunityAP
May 15 2020
08:37 AM
- last edited on
Apr 01 2022
09:41 AM
by
TechCommunityAP
A user under a Microsoft 365 Business Standard (formerly O365 Business Premium) license reported to me today that all Office 365 apps have disappeared from her Win 10 Pro computer. No errors, nothing, the software is simply gone. Googling on this, most people focus on missing icons. This is not that. The software is gone completely, nothing in Apps, except the generic Office Click to Run icon that's usually found on Win 10 machines whether Office was actually installed or not. Malware is not suspected on this one.
The only slight clue I have on this is that, given that it's gone, I decided to first just re-download the installer after logging into office.com. Running the installer, it tells me an installation is already in progress, yet there are no taskbar/notification area icons. Task Manager shows some OfficeC2R stuff, which I tried to End Task. It wouldn't end, it would just pop back up again in Task Manager (but again nothing in the actual UI).
I did the Open File Location, found the exe for this thing, renamed it with .old, (surprisingly it let me without hassle), and upon doing that, I then was able to kill the now-memory-only OfficeC2R exe file from Task Manager. This then let me start the installer I had downloaded, which is currently in progress for downloading (though, extremely slowly, despite a 19ms / 120Mbps connection - MS having issues I wonder? - 11:35 AM Eastern May 15 2020).
So I suspect in some kind of dumb way, Office was updating itself and screwed up? The last Windows update was May 12, the quality update for .net framework. I'm not actually sure where to look in the event logs for stuff related to install/uninstall for Office - the started Application log shows msiinstaller stuff related to my installing it, but keyword searching for "office" shows nothing that points to a removal or an update of the software.
*sigh*. F'ing computers.
Mar 04 2021 01:54 PM
@ViProCon have you found a solution? I'm running into the exact same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. I can't even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If I go into control panel, it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated
Mar 05 2021 05:27 AM
@OrthoIT Sorry to say I don't recall what fixed it, probably the download/reinstall I did though as I don't recall doing anything special after that. this was 10 months ago :\ t relates in some way to Click2Run and how all that works I believe.
One thing I suggest - stop using sleep mode (if possible). Not good advice for a laptop of course so with any luck this problem is on a desktop but over many years, I find sleep mode induces problems that you'd never have if the computer were just left on 24x7.
Aug 13 2021 09:34 AM
Hi,
I've seen this issue and the problem was InTune. Basically we had two conflicting groups pushing different application versions.
Worth checking!
Thanks,
Jose
Aug 16 2021 04:32 AM
@ViProCon have you ever found a solution? I'm running into the precise same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. i can not even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If i'm going into instrument panel , it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated
Aug 17 2021 08:35 AM
Aug 20 2021 12:00 AM
This type of inconvenience can occur when there is a process that generates conflicts or due to the elimination of some important records from the system.
To begin with, perform a clean reboot of the operating system, thus disabling any third-party programs that may cause interference. Follow the instructions on the website: How to perform a clean boot in Windows.
Try checking for updates manually for the Office applications, this will refresh corrupted records. Complete the steps in the Tech Note: Install Office Updates.
Dec 21 2021 12:28 PM
Dec 26 2021 12:30 AM
@ViProCon have you tracked down an answer I'm running into precisely the same thing. Solely after reinstalling office, when the PC rests, all office applications are no more. I can't find the executables for them. Attempted Windows Key + R and running "winword" and it couldn't track down it I in a real sense opened it 20 minutes prior. Assuming I go into control board, it shows that Office Apps for Enterprise is introduced. Fixing is futile. I'm so baffled
Dec 28 2021 08:09 AM
Wish I could be helpful but the problem just kind of self-solved if I recall. It's been a while. I strongly suspected it was that crazy Click2Run stuff, but ultimately if memory serves I had just ended up uninstalling (if present), logging into office.com and redownloading. Possibly picking 32 vs. 64bit could have some result, like in essence installing a "different" version had a way of making it work properly, but yeah, it's been so long now I can't specifically recall :(
Mar 10 2022 08:47 AM - edited Mar 10 2022 01:43 PM
I wonder if it's the same issue I've seen, it relates to Office App launcher. It launches but you don't see the additional applications (Web based what I can tell). We have a logo in the top left hand side of the window pop up, which I've clicked and instantly the window refreshes \ opens another window, but this time you notice 9 square shaped dot arrangement. Click on that and look further down the pain for "All Apps"....You know the rest.
It's my work around so far.
The only doubt's I have in my head is the duration between comments, my issue is with MS365 Cloud driven and yours sounds a few years ago...
Mar 10 2022 01:13 PM
May 11 2022 09:30 AM
Sep 08 2022 06:11 AM
Sep 08 2022 06:18 AM
Oct 04 2022 04:56 PM - edited Oct 04 2022 04:57 PM
Got it resolved with help from MS. Just had to get the Office widget from MS Store. The office apps were there already from the office.exe installation earlier.
Go to https://apps.microsoft.com/store/ and search for Office, get the widget.
Also mentioned to the person that others are also facing the issue. He said he will open a ticket for that.
Oct 05 2022 02:36 AM
@ughosal This does not fix the issue! And why would it? The store app is just a front end to you using Edge and office365 office.com
This is not a FIX!
Oct 05 2022 03:58 AM
@rjabbar No it certainly doesn't fix the underlying issue for why it disappeared, but I have got back the icon and it works. Have to see if this recurs. Have you found a solution? Regards