Mar 13 2018
08:30 AM
- last edited on
Feb 06 2023
03:19 AM
by
TechCommunityAP
Mar 13 2018
08:30 AM
- last edited on
Feb 06 2023
03:19 AM
by
TechCommunityAP
Most of the time Guest access to Groups (and now Teams) works...depending how quickly the invite email fires. We've seen just about every issue everyone else has, but now something new has cropped up...
We have fired off two invites to external users. They have received the invites, and when clicking on either the Group or Team invite email they are prompted for a "password" they no longer remember. The email to Microsoft account creation process is not initiated. These external users have never linked their accounts to our tenant. They report that they "experimented" with OneDrive some time ago, but they are not an O365 organization.
I've looked around the interwebs seeing if there was guidance I could pass on to their organization for resetting in some manner their accounts with whatever MS service they must have linked to. Has anyone seen this? They have attempted to recover their passwords with no success...
Thanks!
Mar 13 2018 09:08 AM
If they "experimented with OneDrive," they needed a Microsoft account that's probably based on the email address that you are trying to use for a guest account. Have they attempted to recover the password as per https://support.microsoft.com/en-ie/help/4026971/microsoft-account-how-to-reset-your-password?
Mar 13 2018 09:59 AM
Thanks Tony...I know they attempted to reset their passwords from the Enter Password prompt (Forgot my password) link, but they were unsuccessful.
I will forward this page on, hopefully with more success.
Mar 13 2018 12:28 PM