Hi Experts,
One of our customer raised the below query:
Extracting data out of Skype for business on premise but all call flow data for an auto attendant goes through Exchange online. Currently we are unable to track the whole journey of a specific call and would like to know if there are any methods to extract data out of Exchange Online to acquire this information.
The information required would be for:
Which button was pressed on the auto attendant?
What queue this call got transferred to?
What agent picked up the call?
Why the call was abandoned?
Was a voicemail left?
etc..
All data required which details call flow throughout Exchange online.
Please assist. Many thanks.
